- Works collaboratively with physicians, administrative and clinical managers, and staff to ensure the achievement of practice-wide operational and financial goals/metrics. Supervises and coordinates all processes and activities in the area/functions assigned ensuring organizational guidelines and policies are followed.
- Develops and maintains a good productive and collaborative relationship with departments and clinical management and representatives.
- Monitor policies and procedures related to patient scheduling and operational issues in the office, practice, and exam area in collaboration with the medical and administrative staff of the practice.
- Oversee ordering and stocking of all clinical and office supplies within the assigned location(s). Monitor supply use and maintain and adjust par levels as needed and in alignment with budget expectations.
- Ensure optimal use of the practice space throughout all hours of operation by optimizing staffing ratios and patient density, and collaborating with clinical departments to ensure appropriate provider space assignments.
- Monitor clinic manager dashboard including, but not limited to: Front Desk, Scheduling, Referrals, In Basket management, etc.
- Monitor all work queues for completion as they apply to practice operations.
- Collaborates with facilities leadership to ensure the site's cleanliness and safety according to practice standards. Escalates any issues as needed and ensures follow-through.
- Creates the daily, weekly, and/or monthly assignment list to ensure adequate coverage in the practice.
- Conducts scheduled meetings/huddles with staff to ensure consistent transfer of information, smooth patient flow, and team-driven coordination of care and services.
- Monitor patient satisfaction, respond to issues and complaints in a timely manner, and escalates issues as appropriate.
- Monitors key performance indicators and supports performance improvement initiatives, as needed.
- Supports and mentors staff consistent with the department's strategic plan, in order to maintain an efficient patient-centered environment ensuring an exceptional patient experience.
- Participate in projects and performance improvement activities.
- Participates in patient satisfaction initiatives, displaying a positive attitude in interactions with staff, patients, and family members.
- Participates as a member of the healthcare team and various interdisciplinary committees to improve patient care and meet patient needs. People
- Leads recruiting and human resource management activities for assigned location(s). Ensures staff productivity benchmarks and quality measures are achieved.
- Assesses the performance and competencies of the team, conducting performance reviews in alignment with Human Resources and departmental procedures. Provides ongoing guidance and support to employees regarding work activities, procedures, competency development, and performance-related matters.
- Proactively addresses performance issues and collaborates with team leads to identify and address any concerns. Escalates any performance-related issues as appropriate.
- Promotes staff professionalism and performance with coaching, training, and feedback. Mentors others in individual and team accountability, modeling behavior, and demonstrating best practices/techniques. Other
- Ensures compliance with all regulatory agencies, departmental, Service Corp, and organization policies and procedures for all staff.
- Keeps current on all organizational, regulatory compliance, and patient privacy trainings policies (e.g. infection control, public safety, EH&S, HIPAA, OSHA, etc.) and ensures that all staff has successfully completed all required trainings.
- Perform other related duties and responsibilities as assigned/requested.
- Bachelor's degree or equivalent of education and experience.
- A minimum of three years of related experience.
- An equivalent combination of education and experience may be considered.
- Excellent organizational skills, time management, and the ability to set priorities among multiple competing objectives, tasks, and initiatives are required.
- Demonstrated proficiency and/or understanding of project management including executing technical and operational project activities with cross-functional teams.
- Candidate must be well organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely.
- Demonstrated proficiency in problem assessment, resolution, and collaborative problem-solving in complex, and interdisciplinary settings.
- Ability to communicate effectively in both oral and written form. This position requires the ability to interact positively, constructively, and effectively with professional staff, providers, and organizational stakeholders.
- Must be able to deliver presentations to various audiences.
- Ability to lead and mentor team through new and changing situations. Demonstrate a professional and compassionate manner while conveying a positive image of the practice.
- Ability to work independently, follow through, and handle multiple tasks simultaneously.
- Ability to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact and sensitivity in stressful situations.
- Working proficiency in Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
- Must be a motivated individual with a positive mindset and exceptional work ethic.
- Must successfully complete systems training requirements.
- Physician practice experience preferred.
- Demonstrated proficiency and/or understanding of qualitative and quantitative data analysis.
-
Operations Supervisor
3 weeks ago
Ralph Lauren New York, United StatesOperations Supervisor · Ref #: · W148412 · Department: · Retail · City: · New York · State/Province: · New York · Country: · United States · Shift: · Pay Range: The pay range for this job is $18 - $32.21 per hour; actual pay is dependent on experience and geographic location. · B ...
-
Operations Supervisor
5 days ago
CLEAResult New York, United StatesJob Description SummaryAt CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every emp ...
-
Operations Supervisor
3 weeks ago
The Bridge New York, United StatesJob Details · Job Location · New York, NY · Position Type · Part Time · Education Level · BA/BS · Salary Range · $55, $55,000.00 Salary/year · Job Shift · 12 AM to 8 AM · Description · The Bridge's mission is to change lives, by offering help, hope, and opportunity to ...
-
Operations Supervisor
3 weeks ago
The Bridge New York, United StatesJob DetailsJob LocationNew York, NYPosition TypePart TimeEducation LevelBA/BSSalary Range$55, $55,000.00 Salary/yearJob Shift12 AM to 8 AMDescriptionThe Bridge's mission is to change lives, by offering help, hope, and opportunity to the most vulnerable in our community. We offer ...
-
Operations Supervisor
6 days ago
ACTS-Aviation Security Inc New York, United StatesJoin a Global Leader in Aviation Security · Free Health, Dental and Vision Insurance for Employee Only · 401K with company matchingPaid vacation & holidays · ACTS-Aviation Security Inc. has an immediate opening for an Operations Supervisor at the JFK International Airport in J ...
-
Operations Supervisor
3 days ago
rag & bone New York, United States Full timeFrom our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us ap ...
-
Operations Supervisor
4 days ago
CLEAResult New York, United StatesJob Description Summary · At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every ...
-
Operations Supervisor
4 days ago
rag & bone New York, United States Full timeFrom our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us ap ...
-
Supervisor, Operations
2 weeks ago
Publicis Health Media New York, United StatesJob Description · Job DescriptionCompany Description · PHM is the leading health media agency in the US. We are designed for—and dedicated to—delivering solutions that connect people with meaningful health and wellness solutions every day. Guided by our genuine passion for health ...
-
Operations Supervisor
4 weeks ago
Greyhound Lines, Inc. New York, United StatesGreyhound's Operations Supervisors manage the day-to-day functions of our driver workforce, ensuring pool compliance, effective employee/labor relations, and driver retention. · Responsibilities · Daily interaction with the driver workforce. · Selects, trains and mentors the driv ...
-
Operations Supervisor
1 week ago
JackPot New York, United StatesJackpot is on a mission to create the world's leading digital entertainment experience and we're starting by building the world's most user-friendly digital lottery platform. We are continuing to grow our team, where you will be a key team member and contributor to the business. ...
-
Sr. Operations Supervisor
2 days ago
PruTech Solutions, Inc. New York, United StatesFounded in 1998, PruTech is dedicated to problem-solving, creating solutions, and maintaining strong partnerships with its clients. PruTech serves a diverse list of clients in different industries from government to finance, retail, and manufacturing. PruTech has offices in New Y ...
-
Field Operations Supervisor
2 days ago
Brightpath Associates LLC New York, United StatesJob Tittle - Field Operations Supervisor · Job Location - New York, NY · Client Summary - · Our specialties are in Communication, Messaging, Language Strategy, Public Affairs Messaging, Corporate Social Responsibility, Crisis Communication, Qualitative Research, Quantitative Rese ...
-
Operations Supervisor
1 week ago
Ralph Lauren New York, United StatesRalph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have ...
-
Operations Supervisor
2 days ago
JackPot New York, United StatesJackpot is on a mission to create the world's leading digital entertainment experience and we're starting by building the world's most user-friendly digital lottery platform. We are continuing to grow our team, where you will be a key team member and contributor to the business. ...
-
Clinical Operations Supervisor
3 weeks ago
Integrative Spine & Sports New York, United StatesJob Description · Job DescriptionIntegrative Medical & Wellness Center in Upper West Side seeking a strong Operations Supervisor presence to help grow operations · Duties: · - Supervise and coordinate the activities of front desk staff, interns, medical assistants and coordinatio ...
-
Waterpark Operations Supervisor
2 days ago
Showboat Hotel & Island Waterpark Atlantic City, United StatesThe Waterpark Supervisor at Island Waterpark is responsible for strengthening the lifeguard team through the delivery of superior service and safety. This person is expected to enhance the waterpark experience for both guests and associates through their personal drive, safety or ...
-
Operations and Maintenance Supervisor
6 days ago
TEKsystems New York, United StatesJob Description · Job DescriptionTEKsystems is seeking a Operations & Maintenance Supervisor to join a large multi-national technology company in New York, NY. · Key Qualifications · 5 + years of relevant hands-on and supervisory experience in commercial/industrial facilities man ...
-
Supervisor, EFT Operations
3 days ago
Municipal Credit Union New York, United StatesJob Description · Job DescriptionAbout MCU: · At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordabl ...
-
Supervisor, Technical Operations
1 week ago
New York University New York, United StatesPosition Summary · Manage and supervise evening operations for the Collaborative Arts Department to ensure continuous, reliable, and efficient functioning of all technologies and operations. Manage audio/video equipment room, recording studio, camera studio, and computer lab. Imp ...
Practice Operations Supervisor II - New York, United States - Columbia University
Description
Position Summary
The Practice Operations Supervisor II supervises and coordinates overall operational and administrative functions of assigned FPO ambulatory clinical practice(s) to ensure maximum efficiency and high-quality patient experiences. The Supervisor leads the practice in a manner that delivers an exceptional patient experience that contributes to a positive health outcomes for patients and a work culture of kindness, inclusion, integrity, accountability, and excellence.
Responsibilities
Practice Operations
Strategy
Minimum Qualifications
Preferred Qualifications
Competencies
Patient Facing Competencies
Minimum Proficiency Level
Accountability & Self-Management
Level 3 - Intermediate
Adaptability to Change & Learning Agility
Level 2 - Basic
Communication
Level 2 - Basic
Customer Service & Patient-Centered
Level 3 - Intermediate
Emotional Intelligence
Level 2 - Basic
Problem Solving & Decision Making
Level 3 - Intermediate
Productivity & Time Management
Level 3 - Intermediate
Teamwork & Collaboration
Level 2 - Basic
Quality, Patient & Workplace Safety
Level 3 - Intermediate
Leadership Competencies
Minimum Proficiency Level
Business Acumen & Vision Driver
Level 1 - Introductory
Performance Management
Level 2 - Basic