- Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
- Performs Help Desk support functions including imaging, computer upgrades, software installations, audio/visual support, and inventory management.
- Field phone calls and e-mail from employees seeking guidance. Answers inquiries concerning system operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge.
- Performs a variety of network support tasks including account setup and maintenance, anti-virus and patch management, data backup and restoration, performance monitoring and tuning, and cable terminations.
- Work closely with colleagues, developers, testers, and a variety of end users to ensure technical compatibility and user satisfaction.
- Train staff and users to work with computer systems and programs by interpreting operating instructions, answering questions, and providing reference materials.
- Contributes to the team effort by performing all required tasks in support of department goals and objectives as needed.
- Stay abreast of technical and industry developments by attending educational workshops, reviewing technical manuals, etc...
- Additional responsibilities as required.
- Associate or bachelor's degree in a computer technology field is desirable but not required.
- MCP, A+ or N+ certification is desirable but not required.
- 0-5 years of experience in Help Desk support configuring, upgrading, and repairing desktops, laptops, and associated hardware,
- Ability to work with technical and non-technical team members
- 0-3 years of experience in troubleshooting Microsoft Windows Operating Systems, Microsoft Office Applications, and Active Directory,
- Strong problem-solving skills
- Working knowledge of backup/restore methods and computer image deployment.
- Ability to learn and adopt new concepts and technologies.
- Excellent interpersonal and customer service skills as well as oral and written communication skills.
- 20% Travel to our MD site as needed in performance of job duties between business locations and to attend meetings/training outside the company as requested.
- The employee is regularly required to talk and hear.
- The employee is regularly required to use color vision and adjust focus between near and far objects.
- The employee is regularly required to stand, walk, climb, crawl, bend and sit.
- The employee is occasionally required to work from ladders, scaffolds, and lifts.
- Some work is performed in tight spaces with difficult access.
- The employee is regularly required to lift up to 30 pounds.
- Work in compliance with divisional health, safety and environmental procedures
- Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods
- Report any unsafe conditions or unsafe acts
- Report defect in any equipment or protective device
- Ensure that the required protective equipment is used for the assigned tasks
- Attend all required health, safety and environmental training
- Report any accidents/incidents to supervisor
- Assist in investigating accidents/incidents
- Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct
- We provide a wide range of innovative and high-quality scientific products that improve people's lives
- We offer a robust health and welfare benefits package that includes Life, Health, Dental, Vision
- We offer 401(K) including company match, Paid Time Off annually + Paid Holidays
- You will enjoy career Advancement Opportunities and Tuition Assistance to help you achieve your goals and continue your career growth
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IT Support Specialist - Warminster, United States - ATS Automation
Description
ATS Scientific Products is expanding our team and has an immediate opening for an IT Support Specialist
What you will do:
Qualifications:
Physical Demands and Work Environment:
The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
HSE
All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner.Employee responsibilities for Health, Safety and Environment include:
Why Scientific Products? The three parallelograms in our logo reflect our core company values: People, Process, and Performance. As part of ATS, Scientific Products leverages the ATS Business Model (ABM) to train, develop, engage, empower, and energize our people to make impactful changes in the organization. Our relentless focus on people is what continues to set us apart as a great place to build a career.
EEO and Affirmative Action Statement:
SP is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis and takes affirmative action to ensure equal employment opportunities. It is our policy to provide our employees and applicants with equal employment opportunities in accordance with applicable laws and not to discriminate on the basis of race, color, religion, ancestry, national origin, age, marital status, sex, gender identification, sexual orientation, genetic information, political belief, pregnancy, citizenship, handicap or disability, status as a veteran or member of the U.S. military, or any other characteristic protected by applicable federal, state, or local laws. SP's Affirmative Action Plan is available through the HR Department and may be accessed during normal business hours.
Pay Transparency Nondiscrimination Provision:
SP will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
