- Provides first level application support for assigned applications
- Performs assessment, follow up and resolution of all reported application end user issues.
- Identifies additional training needs for end users as well as opportunities for system improvements and communicates observations to application team members.
- Captures and documents end-user issues to accurately assist to define and troubleshoot, resolve, escalate issues in collaboration with training and application team members
- Participates in functional testing, workflow documentation, and other duties as assigned.
- 12 months of experience in a call center environment providing phone support or at-the-elbow support for software applications. Preferably for a system integrated Electronic Health Record application.
- One (1) year of experience working in a large healthcare environment is preferred.
- Advanced computer skills, and advanced knowledge of Microsoft Office applications is required. ls
• Detail oriented - Highly organized
- Excellent written and verbal communication
- Proficient in Microsoft Office, including Outlook, Word, and Excel
- Ability to work in high volume, fast paced environment
- Customer service oriented
- Excellent work ethic and commitment to job responsibilities
-
Service Desk Analyst
1 week ago
Global IT Resources Los Angeles, United StatesOur client is looking for **Service Desk Analyst** for a 6+ month Contract to hire in Los Angeles, CA. · ** Fully Covid Vaccinated + Booster ** · **Just need a resume to submit and Write Up.**: · **Summary**: · The Service Desk Analyst gathers, interpret, and uses complex data to ...
-
Help Desk Analyst
3 days ago
Henkels & McCoy Pomona, United States Full timeOverview: · MasTec, Inc. is a leading national infrastructure construction company. Henkels & McCoy, Inc. (H&M) is part of the MasTec Power Delivery Segment which provides high-quality and competitive energy solutions with an unfailing commitment to safety and respect for our te ...
-
Service Desk Analyst
6 days ago
UCLA Los Angeles, United StatesUnder the direction of the ORIS Service Desk Supervisor, the Business/Technical Support Analyst provides first level Service Desk customer service support based on established escalation procedures and guidelines. Responds to trouble tickets submitted by ORA staff; utilizes vario ...
-
Help Desk Support Analyst
1 week ago
Global IT Resources Los Angeles, United States**Summary**: · The Service Desk Analyst gathers, interpret, and uses complex data to recommend actionable steps that will improve processes and optimize results for the IT Service Delivery Department. This role works in collaboration with leadership to understand IT objectives an ...
-
Help Desk Analyst Ii
4 days ago
Zones LLC. Irvine, United States**Details**: · Term: 6 month contract-to-hire · Location: 100% onsite in Huntington Beach, CA · Hours: 8-5pm PT Monday-Friday · FLSA: non-exempt $ /hr commensurate with experience + med/dental/vision, 3 weeks PTO, 401K match and much more · Our premier client in the full-service ...
-
Healthcare - Service Desk Analyst - W2
1 week ago
Global IT Resources Los Angeles, United States_**MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED**_ · **Summary**:The Service Desk Analyst gathers, interpret, and uses complex data to recommend actionable steps that will improve processes and optimize results for the IT Service Delivery Department. This role w ...
-
Help Desk Analyst
5 days ago
Insight Global Ontario, United StatesThis position is onsite 5 days a week · JOB PURPOSE · The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user su ...
-
Help Desk Analyst
5 days ago
Insight Global Ontario, United StatesTitle: Helpdesk Analyst II · Company: SHI International Corp · Location: Ontario, CA 91764 · Workplace: 5 days ONSITE · Employment: 6 month contract to Hire (will be a permanent employee after 6 months) · Interviews: 1 round interview · Pay: $22-$30/HR · The Helpdesk Analyst ( ...
-
Help Desk Analyst
5 days ago
Insight Global Ontario, United StatesThe Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications wit ...
-
Help Desk Analyst
3 days ago
LHH Los Angeles, United StatesHelp Desk Analyst II - San Francisco, CA Area · LHH Recruitment Solutions · is looking for a Help Desk Analyst to join a dynamic team at a prominent private credit investment manager managing approximately $7.2 billion in assets under management. As a Help Desk Analyst II, you ...
-
Lock Desk Analyst
4 days ago
JMAC Lending Costa Mesa, United StatesJMAC Lending has been in business for more than 20 years. Servicing clients better with our innovative products, exceptional service, support and our dedication to helping our partners grow our business. The core of our culture and business approach is to go Beyond Current market ...
-
Lock Desk Analyst
6 days ago
JMAC Lending Costa Mesa, United StatesJob Description · Job DescriptionJMAC Lending has been in business for more than 20 years. Servicing clients better with our innovative products, exceptional service, support and our dedication to helping our partners grow our business. The core of our culture and business approa ...
-
Service Desk Analyst
3 days ago
Clearmind Technology, Inc. Los Angeles, United StatesJob Description · Job Description · About Us: · - We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we are in need of an experienced Service Desk Associate. · Title: · - Service Desk Associat ...
-
Service Desk Analyst
22 hours ago
Prosum Los Angeles, United StatesMUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED. · Remote OK – must reside within miles of Los Angeles · Pay: $25-27/hour W2 · 6 months to ongoing contracts · 2 opening · Required · 3 years of IT · 2 years of Service Desk · Call center · Handling Tickets daily · Bi ...
-
Service Desk Analyst
1 week ago
Clearmind Technology Los Angeles, United StatesJob Description · Job DescriptionAbout Us: · - We are an IT Professional Services firm with clients in hospitality, restaurants, nightlife, and real estate. Because of recent growth, we are in need of an experienced Service Desk Associate. · Title: · - Service Desk Associate · De ...
-
Service Desk Analyst
2 weeks ago
Prosum Los Angeles, United StatesMUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED. · Remote OK – must reside within miles of Los Angeles · Do not wait to apply after reading this description a high application volume is expected for this opportunity. · Pay: $25-27/hour W2 · 6 months to ongoing ...
-
Service Desk Analyst
1 week ago
Prosum Los Angeles, United StatesMUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED. · Remote OK must reside within miles of Los Angeles · Pay: $25-27/hour W2 · 6 months to ongoing contracts · 2 opening · Required · 3 years of IT · 2 years of Service Desk · Call center · Handling Tickets dai ...
-
IT Support Desk Analyst II
1 week ago
Proven Recruiting Cypress, United StatesIT Support Desk Analyst II – Cypress, CA (Hybrid) – Contract-To-Hire – Up to $35hr +DOE · Do you have a strong desire to deliver excellent customer service and Windows application support? Are you looking to join a well-established company impacting one of North America's largest ...
-
Service Desk Support Analyst
1 day ago
Highstreet IT Los Angeles, United StatesThe Service Desk Analyst is the central point of contact between the customer and Highstreet's service delivery organization. The role of the Service Desk Analyst is to provide a wide range of services related to Incident Management and Request Management as defined by ITIL. Sett ...
-
Service Desk Support Analyst
1 week ago
Karl Storz Endoscopy-America Downey, United StatesKARL STORZ is currently looking for a Service Desk Support Analyst. This role will act as the central point of contact for handling business partners' technical support issues. The Support Analyst will be responsible for responding to issues by gathering all necessary information ...
Service Desk Analyst - Pomona, United States - Prosum
Description
Contract- 6 Month to Ongoing
Candidates must have some flexibility with shift coverage 7am-11am start time
Communication skills extremely important
Must be vaccinated
**MUST HAVE HOSPITAL EXPERIENCE**
Service Desk Technician
SUMMARY
This position is responsible for assisting in the implementation and ongoing support for the assigned applications. Responsible for first contact resolution of application issues and/or application training issues which fall within scope and level of access for the Support Team.
The selected candidate/s for the role will be responsible for participating in workflow and system optimization initiatives, telephone support, and other types of end-user workflow support to help the end users gain the expertise necessary for success.
Other duties and responsibilities for the role are as follows:
REQUIREMENTS FOR THE ROLE
Experience
Knowledge
