Help Desk Analyst - Ontario, United States - Insight Global

    Insight Global
    Insight Global Ontario, United States

    1 month ago

    Insight Global background
    Technology / Internet
    Description

    Title: Helpdesk Analyst II

    Company: SHI International Corp

    Location: Ontario, CA 91764

    Workplace: 5 days ONSITE

    Employment: 6 month contract to Hire (will be a permanent employee after 6 months)

    Interviews: 1 round interview

    Pay: $22-$30/HR

    The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing end-user support. The position reports to Manager of Change Control & IT services .

    Requirements:

    • 4-5 years of experience preferred
    • A+ and/or MCSA preferred
    • Good communication skills (verbal and written)
    • Ability to prioritize and execute tasks in high-pressure environment
    • Willingness to travel

    Qualifications:

    • Deploy and troubleshoot PC hardware, mobile devices, and network printers
    • Imaging and troubleshooting of Microsoft Windows (10)
    • Administer user groups and permissions in Microsoft Azure AD
    • Prepare SCCM Deployment images and software updates on monthly basis
    • Provide instruction and troubleshoot Microsoft Office
    • Troubleshoot a wide variety of systems and applications
    • Utilization of Active Directory for user management
    • Monitors helpdesk queue and uses it to track incident status and resolution
    • Maintain system inventory
    • Identifies tasks to be escalated and assigns to appropriate personnel
    • Other tasks as assigned

    Compensation:

    $22-$30/HR

    Exact compensation may vary based on several factors, including skills, experience, and education.

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.