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    Help Desk Analyst - Ontario, United States - Insight Global

    Insight Global
    Insight Global Ontario, United States

    3 weeks ago

    Insight Global background
    Manufacturing / Mechanical
    Description

    This position is onsite 5 days a week

    JOB PURPOSE

    The Helpdesk Analyst (II) will perform first level technical support and service restoration for daily operations in a complex, distributed computing environment. The position will need to handle onsite and remote end-user support of a wide variety of systems and applications with a focus on monitoring the helpdesk queue and providing end-user support. The position reports to Manager of Change Control & IT services .

    DUTIES AND RESPONSIBILITIES

    ·Deploy and troubleshoot PC hardware, mobile devices, and network printers

    ·Imaging and troubleshooting of Microsoft Windows (10)

    ·Administer user groups and permissions in Microsoft Azure AD

    ·Prepare SCCM Deployment images and software updates on monthly basis

    ·Provide instruction and troubleshoot Microsoft Office

    ·Troubleshoot a wide variety of systems and applications

    ·Utilization of Active Directory for user management

    ·Monitors helpdesk queue and uses it to track incident status and resolution

    ·Maintain system inventory

    ·Identifies tasks to be escalated and assigns to appropriate personnel

    ·Other tasks as assigned

    QUALIFICATIONS

    ·4-5 years of experience preferred

    ·A+ and/or MCSA preferred

    ·Good communication skills (verbal and written)

    ·Ability to prioritize and execute tasks in high-pressure environment

    ·Willingness to travel

    WORKING CONDITIONS/PHYSICAL REQUIREMENTS

    This job operates mainly in a professional office environment. The employee must occasionally lift office equipment and supplies weighing up to 20 pounds.

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