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    Account Management Specialist I - Miami, United States - Florida Blue

    Florida Blue
    Florida Blue Miami, United States

    1 week ago

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    Full time
    Description

    **** Multiple Position available in the following regions: West Coast=Tampa area, South Florida =Miami, Ft Lauderdale, and Panhandle/Jacksonville area ****

    What is your impact?
    The Account Management Specialist will provide field service support and coordination to specific assigned groups along with assisting with enrollment, implementation, conservation and renewal phases of the sales process.

    What are your key responsibilities:

    • Develop and maintain strong partnerships with assigned accounts and their business partners as well as other key influencers

    • Achieve an understanding of client's organization and business processes, both formal and informal

    • Educate accounts on BCBSF sales process, products, policies and procedures

    • Communicate state and federal legislation impacts. Assist the accounts with implementing procedures for the legislative plans

    • Act as liaison or key point of contact between account, business partner, and other intermediaries

    • Develop and maintain relationships to meet the client's expectations and requirements. These relationships are with both management and staff positions with a multitude of internal stakeholders

    • Build strong partnerships with individuals within and outside the sales organization who support servicing and selling of our products

    • Manage and conduct the development, coordination and distribution of enrollment materials, enrollment/education meetings, administrative requirements

    • Represent BCBSF in competitive (multiple insurers offered) enrollment situations and influence selection of BCBSF as the employee's insurance choice

    • Develop and implement account tactical plans based on needs analysis and continually update strategy as situation changes

    • Coordinate account management to support the BCBSF conservation processes including periodic account meetings with decision makers and other key individuals, as well as employees

    • Manage resolution of complex account and business issues in collaboration with sales and sales support staff and other functions within BCBSF when appropriate

    • Monitor account management to provide value added impact for renewal decision making

    • Coordinate the design, request, and delivery of group specific analytical tools, e.g., reports, health care assessments, member surveys for the purpose of presentation of suggested strategies for wellness initiatives, benefit design analysis and overall cost savings

    • Coordinate the complete internal implementation/renewal process for specific assigned inventory

    • Facilitate and coordinate multiple projects and tasks with external community partners and internal organizational partners to promote and enhance health and wellness programs to increase the quality of life of our customers, thereby assisting with regional and sales goals by adding value to our customer benefits and exceeding customer expectations

    • Utilize influence, conflict resolution and problem-solving skills with internal key stakeholders to innovate, enhance, and implement processes and systems capabilities in order to meet the unique needs of the accounts

    • Manage time, territory, costs, and administrative requirements by effectively planning and carrying out plans to ensure that support activities are achieved at reasonable cost

    • Comply with state and regulatory requirements and corporate policies and procedures

    What is required:
    3+ years related work experience. Experience Details: Service, marketing, or sales position , preferably in the health care or employee benefits arena
    Related Bachelor's degree or additional related equivalent work experience
    Current State of Florida Health Insurance license or ability to obtain one within 90 days of employment
    Demonstrated ability to identify and address complex business issues
    Excellent presentation, written, and communication skills
    Demonstrated skills in customer relations
    Traveling on a routine basis, in your own mode of transportation, to assigned client locations, up to approximately 40% of time, within geographical area in Florida
    Incumbent will need to reside in the area where the position is housed
    Demonstrated ability to work/facilitate multi-functional work group; demonstrated team/collaborative skills

    What is preferred :
    Knowledge of BCBSF policies and procedures to effectively manage and coordinate assigned general agency sales and service personnel
    Professional designations within the insurance industry (e.g., RHU, CLU)
    Multi-lingual English/Spanish

    General Physical Demands
    Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
    Valid Drivers' License, subject to DMV validation, if using own vehicle to perform work

    What We Offer:
    As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities.

    To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to:

    • Medical, dental, vision, life and global travel health insurance.

    • Income protection benefits: life insurance, Short- and long-term disability programs.

    • Leave programs to support personal circumstances.

    • Retirement Savings Plan includes employer contribution and employer match.

    • Paid time off, volunteer time off, and 11 holidays

    • Additional voluntary benefits available; and

    • A comprehensive wellness program

    Annualized Salary Range: $57,200-93,000
    Typical Annualized Hiring Range: $57,200 -$71,500

    Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring

    We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.

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