- Assisting and supporting end-users with technical issues and questions related to specialized Navy software systems and applications via multiple support channels including phone, email, chat sessions, web forms, and other communications methods available
- Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
- Thoroughly documenting requests and incidents according to business processes and standard operating procedures
- Documenting detailed, specific work notes regarding the interaction with the customer
- Providing case status updates to management and end-users according to service level guidelines
- Maintaining a high level of courteous customer service at all times
- Communicating with customers at all levels of technical and non-technical skills set
- Participate in Business Development, Capture of new opportunities, Proposals related to subject matter
- Intermediate level of technical experience with software
- Experience providing support via remote tools
- Demonstrated root-cause analysis skills
- Experience in analyzing and troubleshooting military software systems preferred
- A high school diploma or equivalent; AND
- 2 or more years of related experience
- SECRET government clearance
- Ability and willingness to obtain an ITIL or HDI certification within 90 days of hire
- Ability and willingness to work and adhere to any full-time shift in our structured, 24 X 7 help desk environment
- Experience with Navy Applications such as My Navy Assignment (MNA), NSIPS-Active, NSIPS-Reserve, Navy e-Learning, My Navy Portal (MNP), DON TRACKER, Medical Readiness Reporting System (MRRS), SPIDER, or Computer Network Defense – Ashore/ Afloat
- Health Care Plans, various options (Medical, Dental & Vision)
- Paid Holidays
- Paid Time Off/Vacation
- Retirement Plans / 401K Matching
- Tuition Assistance
- Employer Paid Short Term & Long Term Disability
- Employer Paid Life Insurance
-
Service Desk Technician
20 hours ago
LE001 Canal Barge Company, Inc. New Orleans, United StatesCANAL BARGE COMPANY, INC. · JOB DESCRIPTION · SERVICE DESK TECHNICIAN - VESSEL AND NETWORK PCs · INFORMATION SYSTEMS · I. BASIC FUNCTIONS · Support the setup, operation, and maintenance of company information and communication systems under the direction of the Service Desk Super ...
-
Help Desk technician
2 weeks ago
LaSalle Network New Orleans, United StatesLaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. · Help Desk Technician Responsibilities: · ...
-
Help Desk Technician
3 weeks ago
The LaSalle Group New Orleans, United StatesLaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a Help Desk Technician to join their team long term. This opportunity is contract to hire and located in New Orleans, LA. · Help Desk Technician Responsibilities: ...
-
Help Desk Technician
1 day ago
ASM Global New Orleans, United StatesPOSITION: Help Desk Technician · DEPARTMENT: IT · REPORTS TO: IT Manager · FLSA STATUS: Hourly/Non-Exempt · Summary · ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Help Desk Technician for ASM Global/Caesars S ...
-
Help Desk Technician
2 weeks ago
Seneca Resources New Orleans, United States***Secret Clearance Required*** · Pay: $24-$28/hr. · Location: New Orleans, LA · Contract: Long term · The Service Desk Technician answers, evaluates, and prioritizes incoming telephone and e-mail requests for assistance from customers experiencing problems with hardware, softwar ...
-
Help Desk Technician
2 weeks ago
Seneca Resources New Orleans, United States***Secret Clearance Required*** · Pay: $35/hr. · Location: New Orleans, LA · Contract: Long term · The Service Desk Technician answers, evaluates, and prioritizes incoming telephone and e-mail requests for assistance from customers experiencing problems with hardware, software, n ...
-
Help Desk Technician
2 weeks ago
Schillings Saint John, United States**Responsibilities**: · - Experience with Active Directory · - Experience with Office 365, Windows 10, and Windows 11 · - Maintain and update IT help desk ticketing system · - Ability to work with the end users to gather information and resolve issues (Excellent people skills a m ...
-
IT Help Desk Technician
2 weeks ago
RSDC New Orleans, United StatesRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Oper ...
-
IT Help Desk Technician
5 days ago
RSDC New Orleans, United StatesRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Oper ...
-
IT Help Desk Technician
4 weeks ago
RSDC New Orleans, United StatesRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Oper ...
-
IT Help Desk Technician
2 days ago
RSDC New Orleans, Louisiana, United States PermanentRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Oper ...
-
IT Help Desk Technician
2 weeks ago
RSDC New Orleans, United StatesRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Oper ...
-
IT Help Desk Technician
1 week ago
RSDC New Orleans, United StatesJob Description · Job DescriptionRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements ...
-
On-Premise Help Desk Technician
6 days ago
BEAR Technologies Metairie, United StatesJob Description · Job DescriptionSalary: · Job Title: On-Premise Help Desk Technician · Location: New Orleans, LA · Job Type: Full-Time · Hours: Monday – Friday, 9:00 AM – 5:00 PM with semi-regular travel to Dallas · Company Overview: · We are a leading Managed Service Provider ...
-
Support Desk Tier I Technician
1 week ago
RESTECH INFORMATION SERVICES Metairie, United StatesJob Description · Job DescriptionDescription:Support Desk Tier I Technician (Jedi, Clone, Rebel, or Federation Member) · Are you ready to embrace your inner Star Wars or Star Trek hero? Restech, the intergalactic leader in technology solutions, is seeking a Support Desk Tier I Te ...
-
Help Desk Technician
3 weeks ago
In-Telecom Slidell, United StatesPosition Overview: · The Help Desk Technician is responsible for accepting, addressing, and resolving customer service requests. They serve as an initial contact point for customers experiencing service issues and work with them remotely to help resolve the issues. They are cogni ...
-
Help Desk Technician
3 weeks ago
In-Telecom Slidell, United StatesPosition Overview: · The Help Desk Technician is responsible for accepting, addressing, and resolving customer service requests. They serve as an initial contact point for customers experiencing service issues and work with them remotely to help resolve the issues. They are cogn ...
-
Help Desk Technician
2 weeks ago
Schillings St John, United StatesGreat news Schillings is currently looking for a full-time Help Desk Technician at our Saint John, IN location. We offer competitive pay along with opportunities for advancement. This position will be onsite Monday-Friday, 8am-5pm schedule. Apply today · Responsibilities: · Expe ...
-
NESD Help Desk Agent II
1 week ago
General Dynamics New Orleans, United StatesResponsibilities for this Position · Location: USA LA New Orleans Lakeshore Dr. (LAS009) · Full Part/Time: Full time · Job Req: RQ173419 · Type of Requisition: · Pipeline · Clearance Level Must Currently Possess: · None · Clearance Level Must Be Able to Obtain: · Secret · Suitabi ...
-
NESD Help Desk Agent II
3 weeks ago
General Dynamics Information Technology New Orleans, United StatesReq ID: RQ173419 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: Secret · Public Trust/Other Required: None · Job Family: Help Desk · Skills: · Customer Service,Help Desk Support,IT Service Desk,Troubleshooting · Experience: · 2 + years of related experie ...
IT Help Desk Technician - New Orleans, United States - RSDC
Description
Job Description
Job DescriptionRSDCGroup, LLC (RSDC) is a Veteran Owned Small Business (VOSB) with a presence in the Washington, DC Metropolitan area headquartered in Arlington, Virginia with offices nationwide. We deliver results for our customers through accurate requirements capture and our Strategy to Operations solutions approach which results in positive impact and enduring change that drive value in our client's organizations. Alignment. It is more than a word to us – it is at the heart of what we do.
RSDC is seeking highly motivated individuals to join our team of technical help desk professionals. Employees in this role will serve as the first point of contact for IT problem resolutions for the Department of the Navy Enterprise Service Desk (NESD) and will assist customers by researching technical issues, exploring answers, and providing information and alternative solutions. This position will diagnose, resolve application issues, provide appropriate solutions and timely resolution of incidents, or escalation on behalf of the customer to ensure satisfaction. If offered this opportunity, you will provide support through a variety of methods including phone, email, chat, and enterprise ITSM.
Requirements
RESPONSIBILITIES
KNOWLEDGE, SKILLS, ABILITIES & EXPERIENCE
General experience:
Specialized experience:
WHAT WE ARE LOOKING FOR
You MUST have:
We PREFER you have:
Benefits