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Front Desk Agent
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Front Desk Agent
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Sonesta International Hotels New Orleans, United StatesJob Description Summary · The Front Desk Agent (FDA) is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall ...
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Omni Hotels New Orleans, United StatesLocation · Royal Orleans Hotel · The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle A ...
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Front Desk Agent
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Front Desk Agent
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Front Desk Agent
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Davidson Hospitality Group New Orleans, United StatesThe Higgins Hotel, located in the heart of New Orleans, is seeking exceptional individuals to join our team As a job applicant, you'll have the opportunity to work in a historic, luxury hotel that offers unparalleled service and a unique guest experience. With positions available ...
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Front Desk Agent
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Davidson Hospitality Group New Orleans, United StatesDavidson Hospitality Group [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide ...
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Front Desk Agent
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Omni Hotels New Orleans, United StatesOmni Hotels - JobID: [Guest Service / Concierge] As a Front Desk Agent at Omni Hotels, you'll: Check guests in and out; Ensure proper credit is received, special requests are noted and fulfilled and accurate information is established; Promote and sell special hotel programs; Be ...
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Front Desk Agent
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free-classifieds-usa New Orleans, United States****Front Desk Agent - Sheraton New Orleans Hotel **** · Price: Check with seller · Published date: January 31, :43 · Modified date: January 31, 2022 · 500 Canal St New Orleans, Louisiana, United States · User Offline · Advertisement · Live Fully at Marriott International ...
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Front Desk Agent
1 week ago
Aimbridge Hospitality New Orleans, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
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Front Desk Agent
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The Higgins Hotel & Conference Center, Curio Collection by Hilton New Orleans, United StatesProperty Description: · The Higgins Hotel, located in the heart of New Orleans, is seeking exceptional individuals to join our team As a job applicant, you'll have the opportunity to work in a historic, luxury hotel that offers unparalleled service and a unique guest experience. ...
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Front Desk Agent
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Aimbridge Hospitality New Orleans, United StatesJob Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...
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Front Desk Agent
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Hampton Inn New Orleans French Qtr New Orleans, Louisiana, United States PermanentJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
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Front Desk Agent
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NESD Help Desk Agent II - New Orleans, United States - General Dynamics Information Technology
Description
Req ID:
RQ173419
Type of Requisition:
Regular
Clearance Level Must Be Able to Obtain: Secret
Public Trust/Other Required:
None
Job Family:
Help Desk
Skills:
Customer Service,Help Desk Support,IT Service Desk,Troubleshooting
Experience:
2 + years of related experience
US Citizenship Required:
Yes
Job Description:
We are GDIT. We stay at the forefront of innovation to solve complex technical challenges.
GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. Own your opportunity at GDIT and you'll be a meaningful part of improving how agencies operate.
Our work depends on a Help Desk Technician II joining our team to support the Department of the Navy Enterprise Service Desk (NESD) activities at our New Orleans, LA facility.
At GDIT, we foster a people-centric environment.As a Help Desk Technician II supporting NESD, you will be trusted to assist customers by researching technical issues, exploring answers, and providing information and alternative solutions through a variety of methods including phone, email, chat, and enterprise ITSM.
In this role, a typical day will include:
Assisting and supporting end-users with technical issues and questions related to specialized Navy software systems and applications via multiple support channels including phone, email, chat sessions, web forms, and other communications methods available
Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
Thoroughly documenting requests and incidents according to business processes and standard operating procedures
Documenting detailed, specific work notes regarding the interaction with the customer
Providing case status updates to management and end-users according to service level guidelines
Maintaining a high level of courteous customer service at all times
Communicating with customers at all levels of technical and non-technical skills set
As a well-qualified candidate for this role, you:
Have demonstrated root-cause analysis skills
An ability and willingness to work and adhere to any full-time shift in our challenging, structured, 24x7 help desk environment
QUALIFICATIONS
To qualify for this role, YOU MUST have:
A high school diploma or equivalent; AND
2 or more years of related technical experience
An ability and willingness to obtain and maintain a SECRET government clearance
An ability and willingness to obtain an ITIL Foundations v 4 or HDI-SCA certification within 90 days of hire
An ability and willingness to work on-site, as required
Louisiana residency, living within a reasonable driving distance of our New Orleans facility (approximately 60 miles)
US Citizenship
Even BETTER if you have:
Demonstrated experience with Navy Applications or Service Desks such as Navy 311, LOG IT, NIS, NCORS, NEST/RAPT, or NAVSUP BSC
An active SECRET clearance
An ITIL Foundations v 4 or HDI-SCA
WHAT GDIT CAN OFFER YOU:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Not sure this job's the one for you? Check out our other openings at
Applying for a career in GDIT's Engagement Center is as easy as To learn more about GDIT's Help Desk or Call Center positions and our candidate application process please call 833-GDIT-123.
We are GDIT.
A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S.
government, defense and intelligence community.Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.
We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.
From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
