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    Data Center Support Technician - Santa Clara, United States - Nesco Resource

    Nesco Resource
    Nesco Resource Santa Clara, United States

    2 weeks ago

    Nesco Resource background
    Description

    Nesco Resource is seeking a Data Center Support Technician in the Portland OR area. This is an opportunity to work with a premier Data Center Integration company.

    Position Summary

    A core member of our Data Center support team providing primary Operations in customer data centers. The Data Center Support Technician (DCST) is responsible for supporting customers, providing routine maintenance oversight, and monitoring of Data Center Infrastructure. This position will help provide installations and respond to Customer and Data Center Infrastructure alarms. The role will deliver high-level Customer Satisfaction along with timely and accurate Support Ticket completion.

    The DCST will ensure work will be properly scheduled, in keeping with prescribed periodicities and schedules. Contractor work will be accomplished under direct supervision by the DCST or supporting staff. The DCST will ensure all work performed strictly adheres to client policies, guidelines, and standards. This position reports to the Facility Manager.

    Duties and Responsibilities:

    • Provide 1st & 2nd level support to assist in the diagnosis and resolution of customer incidents.
    • Develops, enhances, and maintains documentation for use in problem analysis and resolution (Includes RCAs and follow-up)
    • Register customers into the site Security Access Control System. Can also sign in to vendors and visitors to provide access and escort to the facility and data hall.
    • Perform Remote Hands services for customers including hardware installation, power strips, rails, cable management, and customer equipment troubleshooting/reboots.
    • Support Service Order installation and cross-connect troubleshooting.
    • Perform installation, termination, testing, and labeling of cross-connects and provide remote hand services.
    • Performs Security and facility walkthroughs/ rounds.
    • Perform Installation of cage, cabinets, cabling, and fiber tray
    • Available during unscheduled days or for emergency coverage
    • Participate in Infrastructure MOP's and proper execution.
    • Properly receive and log items in and out of Shipping & Receiving
    • Responsibilities and duties may change, expand, etc. Flexibility and the ability to adapt is a must.

    Requirements:

    • Some colleges preferred.
    • 2+ years of hands-on Telecommunications or Data Center experience
    • Operational experience with security systems, Client, monitoring, and performance
    • Proficient with cross-connect circuit troubleshooting, media, and testing equipment.
    • Fundamental understanding of data center best practices and cabling standards
    • Timely Data Center infrastructure equipment alarm acknowledgment and response
    • Excellent written and spoken interpersonal communication skills.
    • Generate, update, and resolve support tickets with direction from senior staff as needed.
    • Ability to work independently, adjust priorities, and handle multiple projects.
    • Exhibit quality workmanship for all tasks and maintain Data Center space cleanliness.
    • Basic understanding of data center electrical power generation and distribution, mechanical support equipment such as HVAC, uninterruptible power supply (UPS), fire detection and suppression, building management, and security systems
    • Knowledgeable and capable of Security Access Control Systems and NOC monitoring applications.
    • Proficient in MS Office, Email, and Monitoring System reporting tools.

    Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

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