Desktop Support Technician - Santa Clara, United States - F2OnSite

F2OnSite Santa Clara, United States

3 weeks ago

Description

4 days ago

Be among the first 25 applicants
Job Description

3-6 months - potential temp to perm opportunity
This position requires the ability to work extended hours and/or weekends.
2-4 years of experiece
Windows/MacOS

Job Description

Are you a football fan? If yes, this position may be for you.

Desktop Support Technician - Santa Clara, CA

3-6 months - potential temp to perm opportunity
This position requires the ability to work extended hours and/or weekends.
2-4 years of experiece
Windows/MacOS

Position Summary:
The Desktop Support Technician provides support to staff for all technology related needs. This includes supporting all user devices including laptops, desktops, monitors, cell phones, and tablets. On game day and large stadium event days, this position also supports technology needs for stadium staff.

Responsibilities and Duties:
Responds to staff technology related requests and issues via ticketing system.
Troubleshoots software and hardware related issues and provide quick resolutions in support of staff performing their daily job functions.
Creates user accounts and sets up new devices for new hires.

Provides onsite game day support to ensure game day staff have tools they need to effectively perform their job functions.

Researches and tests new solutions for deployment to staff and to ensure the IT team continues to operate effectively and efficiently.

Operational familiarity with O365, MAC, PC Endpoint, Google Workspace, Active Directory, Azure, Intune.
Other duties as assigned.

Required Abilities and Skills:
Ability to break down and review complex information.
Establish credibility through timely, responsive and truthful interactions.

Ability to create a relationship of trust and loyalty by delivering accessible, efficient, and reliable services and products for internal and external stakeholders.

Ability to achieve planned objectives through completing relevant tasks and focus.
Organizational skills with the ability to manage time effectively, while balancing and prioritizing multiple or competing tasks.
Communicates orally and in writing in a clear, concise, and impartial manner.

Education and Experience:

Bachelor's degree or equivalent degree and at least 2-4 years' relevant work experience; or an equivalent combination of education and experience.

Experience troubleshooting hardware and software issues across a wide variety of devices.
Experience with Microsoft Office, Adobe products, Google software suite, Microsoft Windows, Apple OS.
Experience with iOS and Android devices.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

The employee will be sitting in a typical office environment the majority of the time and may be exposed to outdoor weather conditions.

The employee is frequently required to sit, use hands or fingers, handle or feel objects, tools, or controls and reach with hands and arms.

The employee is regularly required to talk or hear. The employee is occasionally required to stand, walk and lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
This position requires the ability to work extended hours and/or weekends.

Additional Information

All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers. F2OnSite supports and adheres to all state laws regarding background checks.
This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.

Company Description

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states.

F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix.

Learn more at

WHAT WE DO:

Our focus is Hardware:
Desktops, Laptops, Servers, Printers, POS systems, and LCDs.

We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems.

We close thousands of service calls each week, and do whatever it takes to get our customers up and running again.

We specialize in all types of technology, projects, desktop support and more.

F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states.

F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix.

Learn more at

WHAT WE DO:

Our focus is Hardware:
Desktops, Laptops, Servers, Printers, POS systems, and LCDs.

We close thousands of service calls each week, and do whatever it takes to get our customers up and running again.

We specialize in all types of technology, projects, desktop support and more.

Seniority level

Seniority level

Entry level
Employment type

Employment type

Full-time
Job function

Job function

Information Technology
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