IT Support Technician - Scotts Valley, United States - Kaiser Permanente

Kaiser Permanente
Kaiser Permanente
Verified Company
Scotts Valley, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Technical Summary
This is an on-site role that may require travel one day per week to satellite sites within the AOR.


Job Summary:


Essential Responsibilities:


  • Pursues selfdevelopment and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
  • Supports troubleshooting efforts in conjunction with customer to identify routine and moderately complex problems.
  • Supports efforts to analyze and prioritize incoming requests and alerts.
  • Follows procedures for incident escalation and notification to leadership.
  • Escalates routine problems, as necessary, to appropriate resource (e.g., support team or vendor).
  • Resolves noncomplex problems and attempts to resolve complex problems.
  • Follows and supports the development of standard operating procedures.
  • Supports tracking and documentation of details of problems, status of service requests, and resolutions.
  • Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).
  • Supports the documentation of workarounds for problem records and changes to proactive processes.
  • Reviews information (e.g., procedures, installation, configuration) related to new technology.
  • Provides the knowledge repository for routine and moderately complex technical support.
  • Supports the execution of disaster recovery and business continuity processes and events.

Minimum Qualifications:


Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field OR Minimum two (2) years IT experience in a support or operations environment.


Additional Requirements:


PrimaryLocation :
California,Scotts Valley,Scotts Valley Medical Offices I

HoursPerWeek : 40


Shift :
Day


Workdays :
Mon, Tue, Wed, Thu, Fri

WorkingHoursStart : 08:00 AM

WorkingHoursEnd : 05:00 PM


Job Schedule :
Full-time


Job Type :
Standard


Employee Status :
Regular


Employee Group/Union Affiliation :
NUE-IT-01|NUE|Non Union Employee


Job Level :
Individual Contributor


Job Category :
Information Technology


Department :
KPIT ADMIN - NCAL KPHC SSSLDR - 9601


Travel :
No
More jobs from Kaiser Permanente
See all jobs of Kaiser Permanente