Hardware Support Technician I - Mountain View, United States - Astreya Partners
Description
What this Job Entails:
The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe.
Scope:
- Follows established procedures on routine work
- Requires detailed instructions
Your Roles and Responsibilities:
- Assist with inventory and asset management including receipt and disposition of hardware
- Document all defects of premass production hardware and/or software
- Help perform hardware reworks (e.g., swapping out boards/chips, removing writeprotect screws, etc.)
- Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID's, etc.)
- Assist with servo flashing, firmware upgrade, flashing unsigned images
- Helps in resolving support tickets on device issues
- Help provide technical support during events (travel often required)
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
- High school diploma or general education degree (GED) 0 to 2 years' related experience and/or training; or equivalent combination of education and experience
- IT savvy and interested in new technologies
- Knowledgeable about inventory, and comfortable in an IT inventory environment
- Capable of following technical instructions to flash drives, image devices and rewrite hardware IDs
- Excellent communicator in both written and verbal English
- Ability to work in a team
- Ability to excel in a fast paced work environment.
- Ability to learn new things and adapt to a changing environment quickly
- Strong organization skills, and able to identify the steps to be taken to achieve objectives
Preferred Qualifications:
- Data experience
- Excel experience
Physical Demand & Work Environment:
- Must have the ability to perform officerelated tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
$ $25.75 USD (Hourly)
- _ Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors._
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
- Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through Cigna (DPPO & DHMO options)
- Nationwide Vision provided through VSP
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program
- Employee Assistance Program
- Wellness Days
- 401k Plan
- Basic Life, Accidental Life, Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
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