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Fort Lauderdale

    Warranty and Gap Cancellation Clerk - Fort Lauderdale, United States - Credito Real USA Finance

    Credito Real USA Finance
    Credito Real USA Finance Fort Lauderdale, United States

    6 days ago

    Default job background
    Description
    POSITION SUMMARY
    We are one of the nation's top automobile loan providers and we are searching for an ambitious Warranty and Gap Cancellation Clerk. This role is responsible for various administrative operations relating to processing extended service contracts, GAP, and other ancillary product cancellation requests.

    ESSENTIALS THAT WILL MAKE YOU SUCCESSFUL
    To be successful in this role, an individual must be able to perform the following satisfactorily; other duties may be assigned at management's discretion.

    •Processing all cancellations of ancillary products.

    •Ensuring that all required documents are collected for the cancellation process.

    •Maintain the schedules and work on reconciling items on the ancillary products.

    •Answer all customer and vendor inquiries.

    •Follow up with the product companies and dealerships to collect the refund.

    •update the customer's account and system accordingly.

    •Communicate professionally with all required points of contact electronically, in person, on the phone, or via any other method of communication.

    •Work with all vendors to get the expected results.

    •Complete additional projects assigned by management.

    REQUIREMENTS:
    • Superior communication skills. Strong problem-solving and negotiation skills.
    • Organization, multitasking management, and attention to detail are a must.
    • High school diploma or GED required.
    • Proficient in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook).
    • Ability to work in a fast-paced ever-changing work environment.
    • Ability to manage constructive criticism positively.
    • Bi-lingual Spanish is a plus.
    WHAT WE'RE OFFERING
    • Business casual office environment (so yes you can wear jeans and your Nikes or shorts and fancy flip flops on Fridays).
    • Ability to move up within the Team based on performance.
    • The standard stuff that everyone tells you of course; benefits, paid time off, 401k, and all that good stuff.
    EEO Statement
    We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.
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