Guest Service Superstar - Fort Lauderdale, United States - Meyer Jabara Hotels

Description

**Guest Service Superstar**

2231 N Ocean Blvd, Fort Lauderdale, FL 33305, USA Req #527 Friday, February 25, 2022 Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line. Front Desk Clerk

Creating "heart connections" with customers, associates and owners is the foundation for success at Meyer Jabara Hotels.

Whether a seasoned hotel professional or just beginning a career in

hospitality, experience, dedication to customer service and a spirit to serve

from the cornerstone of a future with Meyer Jabara Hotels.

Our jobs arent just about giving

guests a smooth check-in and check-out. Instead, we want to build and

experience that is memorable and unique. Our Guest Experience Experts take the

initiative to deliver a wide range of services that guide guests through their

entire stay. They are empowered to move about their space and do what needs to

be done. Whether processing operational needs, addressing guest requests,

completing reports, or sharing the highlights of the local area, the Guest

Experience Expert makes transactions feel like part of the experience.

No matter what position you are in,

there are a few things that are critical to success creating a safe work

place, following company policies and procedures, maintaining confidentiality,

protecting company assets, upholding quality standards, and ensuring your

uniform, personal appearance, and communications are professional. Guest

Experience Experts will be on their feet and moving around (stand, sit, or walk

for an extended time) and taking a hands-on approach to work (move, lift,

carry, push, pull, and place objects weighing less than or equal to 50 pounds

without assistance). Doing all these things well (and other reasonable job duties

as requested) is critical for Guest Experience Experts to get it right for

our guests and our business each and every time.

Principal Responsibilities :

Responsibilities include:

Organize, confirm, process, and conduct all guest check-ins/check-outs,

room reservations, requests, changes, and cancellations. Secure payment;

verify and adjust billing. Activate and file room keys. Process all guest

requests and relay messages. Print contingency lists to have a record of

all guests in case of emergency. Identify and explain room features to

guests; supply guests with directions and information regarding property

amenities, services, and hours of operation, and local areas of interest.

Ensure that any outstanding requests or problems from the previous day

receive priority and are resolved. Run and review daily reports/logs.

Complete designated cashier and closing reports in the computer system.

Accept and record wake-up call requests and deliver to appropriate

department. Count bank at beginning and end of shift; secure bank. Process

all payment types, adjustment vouchers, paid-outs, correction vouchers,

and miscellaneous charges; provide change. Complete end-of-day activities

including posting charges to accounts, completing cashier and closing

reports, running night audit backup, and roll the date. Print and fold

folios and ensure that they are placed under each guest room door the

night before check-out.

Follow all company policies and

procedures; report accidents, injuries, and unsafe work conditions to

manager; ensure uniform and personal appearance are clean and

professional; maintain confidentiality of proprietary information; protect

company assets. Welcome and acknowledge all guests according to company

standards; anticipate and address guests' service needs; assist

individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones

using appropriate etiquette. Develop and maintain positive working

relationships with others; support team to reach common goals. Comply with

quality assurance expectations and standards. Stand, sit, or walk for an

extended period of time. Move, lift, carry, push, pull, and place objects

weighing less than or equal to 50 pounds without assistance. Perform other

reasonable job duties as requested by Managers or Supervisors.

Job Duties:

Problem Solving- Identifies and

resolves problems in a timely manner. Develops alternative solutions, uses

reason at all times.

Customer Service Manages

difficult or emotional customer situations. Responds promptly to customer

needs, requests for service and assistance. Drives hotel shuttle to pick

up and drop off guests at approved locations as needed. Delivers requested

items to guests as needed including incoming faxes, mail, valet laundry,

etc.

Team Work Contributes to

building a positive team spirit. Treats others with respect and

consideration regardless of their status or position. Communicates with

the housekeeping department about room status and availability.

Organizational Support

Follows policies and procedures.

Quality - Looks for ways to

improve and promote quality while demonstrating accuracy and thoroughness.

Applies feedback to improve performance. Monitors own work to ensure

quality.

Quantity Meets productivity

standards, completes work in a timely manner, prioritizes and plans work

activities and uses time efficiently.

Adaptability Able to deal

with frequent change, delays or unexpected events, changing approach or

method to best fit a situation.

Compliance Responsible for

cash drawer content and transactions during the shifts. Ensures accuracy

or daily deposits. Maintains accurate records including cash log,

registration cards, reservation cards, wake-up call sheets, shuttle logs,

property walks and all other logs as required.

Safety and Security Observes

safety and security procedures; reports potentially unsafe conditions;

Uses equipment and materials properly. Maintains confidentiality. Maintain

a current room status report in case of emergency.

Initiative - Asks for and offers

help when needed.

Dependability Follows

instructions, responds to management direction; completes tasks on time or

notifies appropriate person with an alternate plan. Is consistently at

work and on time.

Qualifications:

High School diploma or equivalent is preferred.

Hospitality and/or customer service experience is preferred. Ability to develop

an understanding of concepts, practices, pre-established guidelines and

procedures used by the company in relation to guest service is necessary.

Computer skills preferred. Must have valid drivers license, and acceptable

driving history subject to company approval.

Physical Demands:

The physical demands described here are

representative of those that must be met by an employee to successfully perform

the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions. While

performing the duties of this job, the employee is regularly required to stand,

walk, sit, use hands to finger, handle or feel, reach with hands and arms,

climb or balance, and talk or hear. The employee must regular lift

and or move up to 25lbs, occasionally lift or move up to 50lbs. Specific vision

abilities required by this job include peripheral vision and depth perception.

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara. **Other details**

Job Family New Jobs

Pay Type Hourly