- Respond to customer inquiries in a courteous and professional manner
- Create, document, and escalate issues and problems according to ticketing standards and SLAs
- Monitor assigned tickets and tasks and provide service or escalation as necessary
- Provide support for escalated service desk tickets following established protocols
- Provide desktop, server and network support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support)
- Deliver technical customer support over the phone and in person
- Perform remote and onsite scheduled maintenance
- Accurately enter and maintain case information including notes and resolution
- Adhere to departmental policies for reporting and managing requests and change control
- Participate in emergency on call rotation schedule
- Internal
ITSupport as needed - Identify sales opportunities and pass the information to correct team members
- Maintain daily timesheet and expense report entries and submit them accurately and timely
- Other duties as required
- Use of computer and office equipment
- Ability to remain calm in stressful situations
- Performs all administrative functions expected at this level
- Ability to schedule for evening or weekend work occasionally
- Valid driver's license in your state of residence and reliable personal vehicle
-
IT system administrator
1 week ago
Radiant Ventures Rochester, United StatesAbout INVERS GmbH: · We, the inventors of automated vehicle sharing, offer specially designed hardware and software solutions for developers of shared mobility providers, allowing operators to introduce, implement, and scale their offerings. As the world's first technology compan ...
-
IT Systems Administrator
2 weeks ago
ComTec Solutions Rochester, United StatesJob Type · Full-time · Description · JOB SUMMARY: · The Systems Administrator is a highly skilled technical resource that provides onsite and remote support for customers on deployed technologies. The Systems Administrator is responsible for providing proactive and reactive se ...
-
Systems Administrator
23 hours ago
The Gleason Works Rochester, United StatesAbout Gleason · With more than 2,200 employees and 13 manufacturing facilities worldwide, Gleason Corporation is a leader in gear technology. Gleason's product and service offerings include gear and transmission design software, gear manufacturing machines and related accessories ...
-
IT System Administrator
1 day ago
Exploration Elementary Charter Schools Rochester, United StatesJob Description · Job DescriptionDescription:Job Title IT System Administrator · Organization Exploration Elementary Charter School for Science and Technology · Reports To Operations Manager · Duration 12 Month Position · Position Summary · The System Administrator is responsible ...
-
System administrator Ms 365
2 weeks ago
Oceanic Ventures Nazareth College, NY, United States FreelanceNazareth College, NY is a leading global company in the field of engineering and IT, formed through the merger of AKKA and Modis. As a global partner in a constantly changing technology and competitive environment, we support our clients with our 360° offering to create a more su ...
-
Systems Administration Manager
1 week ago
Eastman Kodak Company Rochester, United StatesAs a member of Eastman Kodak's IT leadership team, the IT Manager- Systems Administration plays a critical role in ensuring the smooth operation, security, and scalability of Kodak's technology infrastructure. The IT Manager is responsible for IT server and storage management and ...
-
Document Systems Administrator
5 days ago
Unither Pharmaceuticals Rochester, United StatesDocument Systems Administrator · Who we are? · We are a French pharmaceutical industrial group, recognized for making affordable healthcare products that improve and simplify patients' lives to as many people as possible. · With 30 years of technological expertise, we position ou ...
-
Document Systems Administrator
5 days ago
Unifin SAS Rochester, United StatesDocument Systems Administrator · Who we are? · We are a French pharmaceutical industrial group, recognized for making affordable healthcare products that improve and simplify patients' lives to as many people as possible. · With 30 years of technological expertise, we position ...
-
Linux System Administrator
4 days ago
Kodak Alaris Rochester, United StatesKodak Alaris is a global technology company that's delivering future value through customer solutions. Our advanced, patented intellectual property combines breakthrough technologies, digital transformation, and human know-how to unlock the power of images and information. We mak ...
-
Systems Administrator III
2 weeks ago
Integris LLC Rochester, United StatesJob Description · Job Description · Salary Range: $70,000-$85,000 · Are you ready to make an · impact ? Join Integris, where · integrity · meets · innovation Be part of a team that's redefining IT services by leading with " People First ". · Integris · is a leading IT solu ...
-
Linux System Administrator
2 weeks ago
Kodak Alaris Rochester, United StatesKodak Alaris is a global technology company thats delivering future value through customer solutions. Our advanced, patented intellectual property combines breakthrough technologies, digital transformation, and human know-how to unlock the power of images and information. We make ...
-
IT Systems Administrator- Azure
6 days ago
Kodak LTD. Rochester, United StatesRole Overview · As a member of Eastman Kodak's IT team, you will build, secure, operate and maintain IT systems for Kodak. You will participate in projects to design and develop new solutions for systems, supporting services and stay current with industry trends and help set str ...
-
IT Systems Administrator- Azure
1 week ago
Eastman Kodak Company Rochester, United StatesAs a member of Eastman Kodak's IT team, you will build, secure, operate and maintain IT systems for Kodak. You will participate in projects to design and develop new solutions for systems, supporting services and stay current with industry trends and help set strategy. · Key Resp ...
-
IT Systems Administrator- Azure
2 weeks ago
Eastman Kodak Rochester, United StatesAs a member of Eastman Kodak's IT team, you will build, secure, operate and maintain IT systems for Kodak. You will participate in projects to design and develop new solutions for systems, supporting services and stay current with industry trends and help set strategy. · Is this ...
-
Information Technology System Administrator
2 weeks ago
In Technology Group Inc (US) Rochester, United StatesPosition: IT System Administrator · Location: Rochester, NY · Salary: $70,000 - $85,000 + Benefits · Are you an IT support professional ready to take on a wicked technical role in the heart of Rochester, NY? A dynamic technology company are seeking a talented individual to join o ...
-
Information Technology System Administrator
2 weeks ago
In Technology Group Inc (US) Rochester, United StatesPosition: IT System Administrator · Location: Rochester, NY · Salary: $70,000 - $85,000 + Benefits · If the following job requirements and experience match your skills, please ensure you apply promptly. · Are you an IT support professional ready to take on a wicked technical ...
-
System Administrator/Network Engineer
1 week ago
Dew Software Rochester, United StatesDew Software, a global leader in the Digital Transformation space, is seeking a versatile System Administrator/Network Engineer to join our dynamic team. As a System Administrator/Network Engineer at Dew Software, you will play a critical role in ensuring the stability, security, ...
-
Help Desk/Junior Systems Administrator
2 days ago
Brothers International Food Corporation Rochester, United StatesJob Description · Job DescriptionDescription:About Brothers International Food Holdings, LLC: · At Brothers International, we are passionate about creating high-quality food products that enrich lives and bring people together. Our Ingredients division supplies top-quality fruit ...
-
Help Desk Team Lead/System Administrator
1 week ago
The YMCA of Greater Rochester Rochester, United StatesApply Job Type Full-time Description $59,000-$62,000 annually plus generous benefits · Under the director of the Director of IT, the Help Desk Team Lead will be primarily responsible for overseeing all Help Desk requests related to the YMCA's network infrastructure (LAN, WAN a ...
-
Administrative Assistant
1 week ago
Laars Heating Systems Company Rochester, United StatesLaars Heating Systems is seeking an experienced Administrative Assistant who is responsible for all administrative activities required to support the Leadership team of Laars Heating Systems. Duties include maintaining schedules and, scheduling travel, organizing key customer eve ...
Network Systems Administrator - Rochester, United States - ComTec Solutions
Description
Job TypeFull-time
Description
JOB SUMMARY:
The Network Administrator is a highly skilled technical resource that provides onsite and remote support for customers on deployed technologies.
The Network Administrator is responsible for providing proactive and reactive services to new and existing customers in support of their
ITinfrastructure.
REPORTS TO:
Director of
IT
DIRECT REPORTS:
None
ESSENTIAL FUNCTIONS:
ADDITIONAL RESPONSIBILITIES:
TECHNICAL SKILLS:
Ability to troubleshoot and administer the following technologies:
Microsoft Windows Server
Microsoft Windows Active Directory
Microsoft Exchange
Microsoft 365
Enterprise Anti-Virus solutions
Microsoft Hyper-V
Enterprise Backup Solutions
SonicWall Network Devices
Microsoft Windows Desktop OS
Enterprise Storage Solutions
Working knowledge of HP and Dell equipment
Knowledge and understanding of AD, DNS, the Internet, and mail flow
SOFT SKILLS & ABILITIES:
Strong written and verbal communication skills
Pleasant and professional demeanor in all client and internal communications
Ability to multi task
Intellectually resourceful with sound judgment and effective decision-making abilities
Independent worker and able to work effectively on daily tasks without direct supervision
Strong organization skills and ability to operate efficiently throughout daily tasks
In general, owns issues through resolution, understands when to escalate a problem to another team member
Demonstrates empathy with users and professionalism at all times
Work well with clients at all levels, from executive to
ITpersonnel to end user
Operates with client satisfaction in mind
Energetic, enthusiastic, and results-oriented
EDUCATION, EXPERIENCE, & KNOWLEDGE:
Bachelor's degree preferred
3+ years of relevant
ITexperience
Preferred Certifications:
o CompTIA A+
o Microsoft 365 Certified:
Messaging Administrator Associate
o Microsoft Certified:
Azure Administrator Associate
o SonicWall Network Security Professional (SNSP)
Experience in Managed Services platforms, and Cloud Backup solutions a plus
WORK ENVIRONMENT/
PHYSICAL DEMANDS:
ADDITIONAL REQUIREMENTS:
$60-$85K Annual BOE
#J-18808-Ljbffr
&v=024){kind=logo}
Network Systems Administrator professionals in Rochester
-
John Zaremba
IT Desktop Support Technician
-
Jagan Rengarajan
Siebel Administrator