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Farmington

    Software Field Application Engineer - Farmington, United States - Insight Global

    Insight Global
    Insight Global Farmington, United States

    1 week ago

    Insight Global background
    Description

    General Responsibilities:
    As a Software Field Application Engineer, you will be responsible for customer support. The Field Application Engineer will interface with customers on a day-to-day basis to assist customer with company's product. You will be main interface for customer from the program kick off to launch and post-production support.

    You will be responsible mainly for software release and troubleshooting customer issues in either bench environment or in customer vehicles.


    Job Responsibilities:

    • Provide on-site support when requested by customer, and this support can include onsite flashing of software or debugging of issues on customer bench or vehicle and other related customer issues.
    • Meetings with customers to understand their requirements and the scope of their application functionalities and how that integrates and interfaces with our software design. Also to talk about the issues and requirements of their needs and to transfer all those details in a well-defined manner to all the concerned stake holders.
    • Build and improve relationships with key customer contacts to gain their trust and to improve the customer satisfaction, which can enable us to understand future customer needs.
    • Lead all customer reported issues either on bench or field issues. Ensure resolution to problem by coordinating with design engineering team and customer. Provide weekly status to customer on all open issues. Create 8D/5D and Root cause documentation.
    • Take lead in communication between customer and Hitachi internal team such as design engineering, plant, logistics and QA.
    • Support customer field trips.
    • Support the team with software baseline creation, software release and integration testing.
    • Coordinate meeting between internal and customer team for design reviews or customer.

    Experience with version control tools:
    PVCS, CVS, SVN, CM Synergy, Rational ClearCase

    • Measurement / Calibration tools use: ETAS INCA or ATI Vision
    • Master's Degree
    • 7+ years' experience in designing and coding in embedded software using C.
    • 2+ years' experience as a field application engineer/resident engineer or some form of customer support role.
    • Bachelor's degree in Computer Science or SW Engineering
    • Microcontrollers: 32bit automotive multicore micros. Renesas E2x/RH850 family; Infineon Aurix TCxx family; NXP MPC55xx family.
    • Software Development Tools: Lauterbach T32 debuggers, CAN development tools like CANalyzer, CANape, Cross compilers, static code analysis, incircuit debuggers, serial communication tools, HIL systems
    • Communication Protocols: CAN, CANFD, LIN, SENT, Ethernet. UDS, GMLAN, FNOS, IEEE15765.
    • Application Domains: Powertrain, Automatic Transmission Controls, Gasoline Engine Control, Diesel Engine Control, Basic Software (BSW)
    • Knowledge of Windows or Linux operating systems (configure settings)
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