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    Pro Sales Manager - Detroit, United States - Home Depot

    Home Depot
    Home Depot Detroit, United States

    1 week ago

    Home Depot background
    Description

    Position Purpose:


    The Pro Sales Manager (PSM) is responsible for leading a team of Outside Sales Representatives to drive outside sales and profitability growth through Managed Accounts for a market.

    They will have direct accountability to manage portfolios of professional customers, build pipelines for targeted customers, and ensure leads are converted to incremental sales.

    They will coach a sales team utilizing and customer visits to strengthen the sales performance and skillsets of their teams.

    Additionally, they will drive training of new and existing processes with their team by utilizing partnerships with the multiple business units that impact Pro.


    Key Responsibilities:
    20% Execution - Drive compelling Pro performance in terms of growth, profitability and Pro customer satisfaction; Deliver consistent portfolio execution; Identify and implement best practices; Conduct weekly sales updates, monthly and quarterly business reviews

    40% Leadership - Provide direction and guidance to Outside Sales team on all aspects of regional professional sales; Drive and and lead market-based change; Coaching and training of Outside Sales Representatives by making customer visits and managing

    20% Planning - Understand the market competitive environment and develop strategies to win across all Pro customer segments and all Home Depot departments; Development of operating plan to drive Pro outside sales within respective market to achieve sales targets

    20% Providing Excellent Customer Service - Build strong relationships and deep understanding of the Pro Customer needs with a focus on fulfilling those needs


    Direct Manager/Direct Reports:
    This position typically reports to Divisional Pro Director

    This position has 10 direct reports


    Travel Requirements:
    Typically requires overnight travel 5% to 20% of the time.


    Physical Requirements:


    Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).


    Working Conditions:
    Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


    Minimum Qualifications:
    Must be eighteen years of age or older.

    Must be legally permitted to work in the United States.

    3+ years of previous leadership experience


    Preferred Qualifications:
    Working knowledge of Microsoft Office Suite

    Demonstrated ability to collaborate and work effectively with cross-functional teams

    Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers

    4 years account management/sales management experience

    4 plus years home improvement or home building industry experience

    Successful professional growth in a high paced retail environment


    Minimum Education:


    The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.


    Preferred Education:
    No additional education


    Minimum Years of Work Experience:
    5


    Preferred Years of Work Experience:
    No additional years of experience


    Minimum Leadership Experience:
    None


    Preferred Leadership Experience:
    None


    Certifications:
    None


    Competencies:
    Action Oriented

    Being Resilient

    Persuades

    Builds Effective Teams

    Builds Networks

    Communicates Effectively

    Customer Focus

    Drives Results

    Demonstrates a strong ability to create and cultivate an active network of relationships both inside and outside the organization; Ability to leverage relationships to accomplish sales and profitability goals

    Strong leadership and negotiation skills; ability to persuade or influence others

    Excellent communication skills; verbal, written and able to communicate globally

    Builds effective partnerships throughout the organization; Actions are consistent with words

    Follows through on commitments;

    Makes Solid Decisions:
    Grasps essentials of complex issues and initiates actions that are most appropriate for the business

    Creates an Inclusive Environment:
    Demonstrates commitment to inclusion in staffing, training and development;

    Gets Results:
    Acts with urgency; Sets aggressive goals and achieves them; Creates accountabilities to ensure department are productive

    Functional Competence:
    Understands the unique needs of the professional customer; Working knowledge of IBM computer system used by The Home Depot stores


    We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

    - $0.00 - $0.00
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