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    IT Help Desk - Cleveland, United States - NetOps Consulting LLC

    NetOps Consulting LLC
    NetOps Consulting LLC Cleveland, United States

    1 month ago

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    Description

    Job Description

    Job Description

    We have 1st Shift positions open currently in Chesterland, OH

    Pay will be commensurate with qualifications and experience.

    These are onsite positions - No full-time remote option

    NetOps Tier 1 Technician (T1) - On-site

    Description:

    The NetOps Tier 1 Technician (T1) position is a resource that will be dedicated onsite to our K12 customer and working an eight-hour shift to provide an array of IT support outlined in the following responsibilities sections.

    Responsibilities:

    · Respond to helpdesk calls from staff and faculty

    · Provide status updates on helpdesk tickets

    · Oversee helpdesk intake queue and respond to helpdesk requests

    · Leverage an array of support tools to remotely troubleshoot and fix issues

    · Effective document issues and their resolutions for helpdesk tickets

    · Assist with technical support needs for onsite assets to include: PC's, Servers, Networking Gear (WAPs, Switches, etc.), tablets, Chromebooks, laptops, mobile phones, printers, interactive displays, projectors, and peripheral hardware

    · Follow policies and procedures specific to onsite clients and NetOps Consulting

    · Follow the direction of NetOps management to complete other tasks related IT infrastructure

    · Manage personal Ticket Queue, schedule, and communications to clients

    · Effective document issues and their resolutions for helpdesk tickets

    · Additional duties as assigned

    Minimum Qualifications:

    · Previous IT experience in K12 school environments a plus

    · Possess a passion for technology and learning

    · COMPTIA A+, Net+, Security+ entry level certifications are preferred to start or must be obtained as part of Tier 1

    · Additional Microsoft entry-level certifications - MTA: Microsoft Technology Associate

    · Possess strong problem-solving skills

    · Fundamental understanding of network and computer concepts

    · Must be an effective communicator with both verbal and written interactions

    · Be a self-starter

    Preferred Qualifications:

    · Associate degree or other formal education in IT

    · IT related certification

    · Previous experience in IT

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