Help Desk Technician - Bedford, United States - Northern Haserot

Northern Haserot Bedford, United States

2 weeks ago

Description

Job Description

Job DescriptionJob Description:

We are seeking a Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical assistance and support to our staff. This role also has an opportunity to learning / developing their scripting skills to assist with our workflow.

Key Responsibilities:

Provide technical support to clients via phone, email, or inperson, troubleshooting hardware and software issues, and resolving technical problems efficiently.
Collaborate with the IT team to identify opportunities for automation and script development to improve workflow and productivity.
Document all technical solutions, procedures, and troubleshooting steps for future reference.
Assist in the installation, configuration, and maintenance of software applications and systems.
Comfortable working with a command line interface.
Building access control management
Able to shift working hours for vacation coverage

Qualifications:

A+, Networking+, Security+ are a great bonus but not required
Excellent problemsolving skills and ability to troubleshoot technical issues independently.
Good communication skills with the ability to convey technical concepts to nontechnical users.
Ability to work well in a fastpaced environment and handle multiple tasks simultaneously.
Experience with ticketing systems.
Python scripting experience is a plus
PowerShell experience is a plus
PowerBi is a plus

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