Help Desk Specialist - North Olmsted, United States - Starfish Computer Corporation

Starfish Computer Corporation North Olmsted, United States

1 week ago

Description

Summary:

Starfish Computer Corporation's Help Desk Engineer (Level 1) provides direct end-user support for client issues by troubleshooting and applying knowledge via helpdesk calls, service board tickets and email requests. The Help Desk Engineer, Level 1, supports end-users with software and hardware issues, and also performs maintenance and upgrades to clients' LAN, WAN, wired and wireless computer networks. Furthermore, the role installs and tests email/user accounts, sets up laptops/desktops and installs/upgrades software.

Job Functions & Responsibilities:

Perform network monitoring diagnostics, proactive and preventative maintenance to ensure that network systems are operational and running at peak performance
Maintain proper documentation of systems, licensing and applications
Record and document work completed and in-progress; assist in updating network documentation to record installations, upgrades, configurations, etc.
After hours support rotation
Follow standard operating procedures for day-to-day activities

General Requirements & Information:

Maintain an up-to-date knowledge of rapidly changing computer network technology
Experience troubleshooting software and hardware issues
Perform network management activities
Support and troubleshoot firewalls
Solid hands-on experience in a client environment
Ability to write clear and concise documentation of what you did during a repair or implementation
Strong oral and written communication skills
Organized and can self-manage with minimal oversight
Possess the willingness to continually gain knowledge of new technology and use cases
Possess knowledge of technical terms in the information technology industry, and be able to communicate professionally, clearly and concisely with a diverse group of people who may not know technical terms
Local client site travel is required

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