Senior Project Manager - Remote, United States - Five9

Five9 Remote, United States

1 week ago

Description

Responsibilities:

Provide consulting expertise and strategic input to facilitate and enhance company initiatives

Mentor project management staff and functional team members to facilitate solid process and controls, and mitigate risks

Create and manage program and project work plans. For schedules use MS Project or other standard tools as needed.

Work with Team Managers to identify resources needed and assign individual responsibilities.

Manage day-to-day operational aspects of assigned programs and projects for customer and internal projects.

Schedule and manage program and project meetings.

Manage scope as defined in controlling project documents: SOW and formal design documents.

Track and drive completion of deliverables prepared by performing resources and ensure clear turnover to and acceptance by customer as defined by controlling project documents.

Minimize Company exposure and risk while maintaining and enhancing Company reputation.

Ensure project documents are complete, current, and stored appropriately.

Forecast, track and report team hours and expenses as needed.

Manage project budget, schedule and scope including change control where needed.

Work with Billing and project team to ensure compliance with project control documents.

Maintain system of record to ensure timely revenue recognition.

Complete additional duties as they arise.

Complete limited travel as required by the company.

Key Qualifications:

10 years of Project Management or Project Coordination experience.

Experience managing remote resources and working with customers by telephone and collaboration tools.

Excellent organizational skills and the ability to manage complex tasks across multiple projects.

Superior written and verbal communication skills, with the demonstrated ability to work well with other functions and varying levels of management, both internally and externally.

Thorough understanding of the full product development lifecycle, with experience managing projects through all SDLC phases, from concept to production deployment.

Self-starter possessing excellent time management skills; Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.

Bachelor's Degree and PMP certification or equivalent experience.

Experience in contact center BI, SQL, or report design is a plus.

Key Skills:

Strategic vision and passion for process and continual improvement.

Ability to positively represent the company in challenging and highly complex projects.

Ability to effectively manage multiple projects and sub-projects in a matrixed organization.

Strong technical knowledge of Project Management Tools and ability to adapt to new and varying management tools.

Familiarity with terminology and concepts regarding SaaS, Networking, Internet concepts, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, Web Services, and Contact Center practices.

Must be an expert at developing and maintaining positive and productive relationships with clients, with impeccable communication skills and understanding of clients' needs.

Contact center operations experience a plus.

This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.

Generous employee stock purchase plan.

Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below. $104,200—$162,600 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: .

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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