-
Guest Services Attendant
1 week ago
Terravita Country Club Scottsdale, United StatesKey Responsibilities of the Guest Services Attendant: · - Greet Members and Guests upon arrival to the Club · - Stage golf carts in the staging area and properly stock with scorecards, pencils, hand towels, tees, full sand bottles, wet towels and information cards · - Load and di ...
-
Guest Service Supervisor
6 days ago
G&B HOTEL EMPLOYEE LEASING LLC Scottsdale, United States: · **Reports To**:Front Office Manager/ AGM/ Guest Services Manager · **Supervises**: Guest Services Representatives · **Job Purpose**: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out ...
-
Guest Service Agent
6 days ago
Sonesta Scottsdale, United States**Job Description Summary** · The Guest Services Agent (GSA) is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The GSA is responsible for consistently delivering results that contribute to the mission and overall succes ...
-
Guest Services Agent
1 week ago
Marriott Vacations Worldwide Tempe, United States**JOB SUMMARY** · Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? · If so, the Front Office might be the place for you Y ...
-
guest services
4 days ago
Extended Stay America Scottsdale, United StatesThe Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checkin Guest Service, Associate, Res ...
-
Supervisor - Guest Service Agent
1 day ago
Sonesta Tempe, United States**Job Description Summary** · The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for ...
-
Guest Service Representative
1 week ago
Valleywise Health System Phoenix, United StatesReporting to the Manager of Volunteer & Guest Services, the Guest Service Representative serves as a resource for patients, visitors, and staff. This position provides a positive first impression to all customers of Valleywise Health. Consistently works to determine guests' needs ...
-
Guest Services Representative
3 days ago
Valleywise Health System Phoenix, United StatesReporting to the Manager of Volunteer & Guest Services, the Guest Service Representative serves as a resource for patients, visitors, and staff. This position provides a positive first impression to all customers of Valleywise Health. Consistently works to determine guests' needs ...
-
Guest Services Supervisor
1 day ago
Arizona Biltmore Phoenix, United StatesAbout Us: · Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our comm ...
-
Guest Services Attendant
4 days ago
Parking Management Company Phoenix, United States**Company**: Parking Management Company - PMC · **Job Title**: Guest Services Attendant - Hospital · **Position Type**: Full-time and Part-time · **Pay**:$15.00 per hour · **Guest Services Hero**: Making Every Visit Exceptional · **Summary**: · Join our team and play a vital role ...
-
Guest Service Representative
1 week ago
Nothing Bundt Cakes #216 Gilbert, United States**Benefits**: · - 401(k) matching · - Bonus based on performance · - Employee discounts · - Flexible schedule · - Opportunity for advancement · Bring The Joy · At Nothing Bundt Cakes, the Guest Service Representative sweetens up the place, setting the mood and making a stop in th ...
-
Guest Service Attendant
4 days ago
Eagle Mountain Golf Club Fountain Hills, United StatesKey Responsibilities of the Guest Services Attendant: · - Provides sincere and courteous service to all guests with items such as bag handling and club cleaning. · - Assists in educating players regarding the game. · - Directs start of play when necessary. · - Maintains accurate ...
-
Guest Service Associate
4 days ago
European Wax Center Gilbert, United States Full time**Earnings**: $14 - $25/hour · **The above hourly rate average includes a base hourly rate PLUS commission and bonus opportunities.** · Don't miss this opportunity to be a part of one of the biggest and most reputable companies in the beauty industry · European Wax Center is one ...
-
Guest Service Associate
6 days ago
Wild Horse Pass Chandler, United States**Closing Date April 22, 2024 At 500 Pm**: · **Pay Rate: $18.00 per hour** · This position is responsible for providing excellent guest service by greeting and seating dining guests in a restaurant outlet and processes guests' food and beverage purchases, as well as demonstrating ...
-
Guest Service Associate
6 days ago
Gila River Gaming Enterprises Inc. Chandler, United States**Closing Date: April 22, 2024 at 5:00 PM** · **Pay Rate: $18.00 per hour** · This position is responsible for providing excellent guest service by greeting and seating dining guests in a restaurant outlet and processes guests' food and beverage purchases, as well as demonstratin ...
-
Guest Service Associate
1 week ago
Wild Horse Pass Chandler, United States**Closing Date May 13, 2024 At 500 Pm**: · **Pay Rate: $18.00 per hour** · This position is responsible for providing excellent guest service by greeting and seating dining guests in a restaurant outlet and processes guests' food and beverage purchases, as well as demonstrating t ...
-
Guest Service Representative
1 week ago
Desert Diamond Casinos & Entertainment Glendale, United States**Location** · - DDC - Glendale, AZ**Shift** · **Starting Pay** · - Starting at $16.26 to $21.42HR**Category** · - Marketing & Public Relations**Employment Status** · - Full-TimeGuest Service Representative (West Valley) 11761 · DDC - Glendale, AZ · **Job Description**: · **Posit ...
-
Guest Service Agent
1 week ago
Gila River Gaming Enterprises Inc. Laveen, United States**Closing Date: May 13, 2024 at 5:00 PM** · **Pay Rate: $18.00 per hour** · This position serves as the most critical point of contact for our hotel guests during their arrivals and departures from the hotel, primarily by performing check-in and check-out at and near the hotel en ...
-
Guest Service Attendant
6 hours ago
Troon Golf, L.L.C. Scottsdale, United StatesTroon North Golf Club is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for our guests. · PART-TIME POSITION · Key Responsibiliti ...
-
Guest Services Attendant
6 hours ago
Troon Golf, L.L.C. Scottsdale, United StatesTerravita Golf Club is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for our guests. · Key Responsibilities of the Guest Service ...
Manager of Guest Services - Scottsdale, United States - Holidayinnclub
Description
** Manager of Guest Services - Front Desk Manager**
**Job Category****:** Resort Operations **Requisition Number****:** MANAG005111 Showing 1 location **Job Details**
**Description**
The Manager of Guest Services will be responsible for bringing the brand promise to life in all front-of-house service departments. The role serves as guest advocate and key advisor to the General Manager and leads some or all of the operation of front office, concierge, security, transportation, and/or resort services. Success in this role is measured primarily by post-stay guest survey responses evaluating the quality of the arrival experience and transportation experience and problem resolution.
**ESSENTIAL DUTIES AND TASKS:**
Demonstrate Brandhearted leadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure all special needs/requests of guests of all types are fulfilled. Respond to and follow up on all problem resolution cases.
Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards. Actively model the brand behaviors in all aspects of the business. Balance the urgency of meeting budget goals with focus on team, individual, and brand success.
Execute predefined guest service strategies, standards and programs through daily management practices within front desk, security, transportation, and/or resort services operations.
Development of PDPs, evaluation and active coaching to develop Brandhearted guest facing service delivery staff. Demonstrate a culture of learning and mentorship for continual performance development
Evaluate and recommend adjustments to staffing and performance targets. Manage department engagement plans, talent review and succession planning.
Execute predefined guest service strategies, standards and programs through daily management practices within front desk, security, transportation, and/or resort services operations.
Lead teams in implementing, evaluating and improving programs and policies to maintain a safe and secure environment for guests, team members and resort assets in compliance with owners policies and procedures, and regulatory requirements.
**QUALIFICATIONS:**
Demonstrated exceptional personal service delivery and problem resolution skills
Novice level mastery of Microsoft Office products
Demonstrated ability to anticipate, prevent and solve complex problems, and deliver consistently high-quality results in a fast paced setting
Demonstrated professional verbal and written communication and presentation skills
**EDUCATION and/or EXPERIENCE:**
High School Diploma or GED equivalent required. Four year college degree preferred.
3 years customer facing service/hospitality
2 years leading front line staff
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**