Guest Service Supervisor - Scottsdale, United States - G&B HOTEL EMPLOYEE LEASING LLC

G&B HOTEL EMPLOYEE LEASING LLC
G&B HOTEL EMPLOYEE LEASING LLC
Verified Company
Scottsdale, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
:


Reports To:

Front Office Manager/ AGM/ Guest Services Manager


Supervises:

Guest Services Representatives


Job Purpose:

To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.


Responsibilities:


  • Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  • Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
  • Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
  • Datestamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
  • Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
  • Take the initiative to greet guests in a friendly and warm manner.
  • Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
  • May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safedeposit box; may order complimentary flowers or champagne for special guests.
  • Other duties as assigned.

Job Skills:


  • Speak clearly and listen carefully.
  • Use personal judgment and specialized knowledge to give information to people.
  • Communicate well with many different kinds of people.
  • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Requirements:


Education

  • HS Diploma or equivalent.

Experience

  • Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.
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