- Communicate with allocated customers to develop a new relationship as well as foster existing ones.
- Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention
- Act as the first point of contact for resolving customer queries and complaints
- Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking
- Develop a relationship with sales team by being proactive and offering creative solutions
- Participate in training of system enhancements, applications, products, and new processes.
- Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries.
- Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs
- Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel
- Perform other duties as assigned
- Able to plan, organize, and prioritize with minimal supervision.
- Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Proficient computer and technical skills.
- Decision-making skills and independent judgment.
- Ability to manage customer challenges in a professional and decisive manner.
- Customer service experience preferred.
- 1-3 years of related job experience.
- High School Diploma/GED
- High School Diploma/GED
- Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
- Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
- Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
- Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more Learn more here.
-
Customer Service Representative
2 weeks ago
One Hour Heating & Air Conditioning Carrollton, United StatesBenefits: 401(k) · 401(k) matching · Competitive salary · Dental insurance · Paid time off · Training & development · Vision insurance · ...
-
Customer Service Representative
5 days ago
Systems & Methods, Inc Carrollton, United States Full timeCUSTOMER SERVICE REPRESENTATIVE · Systems & Methods, Inc. (SMI) · SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitiv ...
-
Customer Service Representative
2 weeks ago
Trane Technologies, plc Carrollton, United StatesTrane in Dallas is hiring for a Customer Service Representative to join the team. In this position you will be providing sales and customer support to existing and new service customers. You will be working closely with our customers, account manager Customer Service Representati ...
-
Customer Service Representative
6 hours ago
Walman Carrollton, United States** The Walman Optical Company** · ** Customer Service Representative** · Carrollton, TX 75007 · Our Nouveau Eyewear Division is seeking an experienced **Customer Service Representative.** Nouveau Eyewear is a leading provider of quality frames to eyewear retailers, optical lab ...
-
Customer Service Representative
2 weeks ago
Ryan Klibert - State Farm Agent Carrollton, United StatesJob Description · Job DescriptionROLE DESCRIPTION: · Ryan Klibert - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Service Representative - State Farm Ag ...
-
Customer Service Representative
4 weeks ago
Rentokil Initial Group Carrollton, United States**Customer Service Representative** · CAROUSEL_PARAGRAPH · Carrollton, Texas · Customer Service/Support · 30143 · ** Share Job** · ** Job Description** · **Customer Service Representative** · **Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period** · Target ...
-
Customer Service Representative
4 weeks ago
TEKsystems Carrollton, TX, United StatesDescription: · We are currently hiring for the position of Customer Service Representative in Carrollton, Texas. The main responsibilities of this role will include answering inbound calls and scheduling technicians as per requirements. The representative will be required to hand ...
-
Client Service Representative
2 weeks ago
Banfield Pet Hospital Carrollton, United StatesLive and exemplify the Five Principles of Mars, Inc. within self and team. - Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary Client Service, Representative ...
-
Customer Service Representative
1 day ago
SMI USA Carrollton, United States** Customer Service Representative - Virtual / Remote - Work-from-Home** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO01861 Showing 1 location **Job Details** · **Description** · **CUSTOMER SERVICE REPRESENTATIVE** · **Systems & Methods, Inc. (SMI ...
-
Technical Service Representative
2 weeks ago
Precision Water Technologies Carrollton, United StatesJob Description · Job DescriptionEmployment Opportunity · Technical Service Representative – DFW Metroplex: · Water is among the most precision natural resources. Precision Water Technologies is a leading provider of water treatment products/services in the commercial and industr ...
-
Service Sales Representative
2 weeks ago
CentiMark Corporation Carrollton, United StatesJob Description · Job DescriptionCentiMark has an exceptional opportunity for an additional full-time Service Sales Representative to support our Sales Teams in Dallas, TX. We are looking for an individual that is a self-starter and energetic to develop estimates and grow our bus ...
-
Customer Service Representative
2 weeks ago
Longhorn Services Carrollton, United StatesJob Description · Job DescriptionLooking for help answering phones in the office and sorting parts for technicians. Willing to train · Specific Responsibilities:Receive incoming calls in professional and courteous manner · Perform marketing and sales functions to sell additional ...
-
Customer Service Representative
2 weeks ago
Tao Motor Inc Carrollton, United StatesJob Description · Job DescriptionSalary: $18 - $22/hr · GOTRAX is an electric scooter/bike startup based in Carrollton, TX. Opening May 2017, we're now the second largest electric scooter manufacturer in the world. Our dedicated customer support team has an opening for 3 to 5 dri ...
-
Customer Service Representative
2 weeks ago
UASA Carrollton, United StatesLooking for help answering phones in the office and sorting parts for technicians. Willing to train · Specific Responsibilities: · Receive incoming calls in professional and courteous manner · Perform marketing and sales functions to sell additional work and earn business · C ...
-
Customer Service Representative
2 days ago
Core Personnel Carrollton, United StatesJob Description · Job DescriptionWe are seeking a dedicated and personable CSR. The CSR will be the primary point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience through the roofing process. · RESPONSIBILITIES · Serve as t ...
-
Customer Service Representative
2 weeks ago
Bags Carrollton, United StatesJob Description · Job DescriptionOverview · Bags, a SP+ Company, is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a u ...
-
Customer Service Representative
4 weeks ago
Jy Labs Inc Farmers Branch, United StatesJob Description · Job DescriptionJob description · About us · JY Labs Inc. is a small business in Dallas, TX. We are customer-centric. · Our work environment includes: · Modern office setting · Company perks · Safe work environment · Lively atmosphere · Casual work attire · Dutie ...
-
Assistant Customer Service Representative
2 weeks ago
Jim's Plumbing Now Carrollton, United StatesJob Description · Job DescriptionAre you ready to embark on a fulfilling career journey in Carrollton, TX? Jim's Plumbing Now invites you to become an integral part of our team as an Assistant Customer Service Representative - Dispatcher. In this full-time role, you'll be the hea ...
-
Customer Service Representative
1 day ago
American Flyers Addison, United States**Customer Service Representative** · Addison, Texas Minimum Experience **Entry-level** Nationally recognized flight school in business for over 81 years seeks Customer Service Representative. Duties include but are not limited to daily administrative responsibilities, data entr ...
-
Customer Service Representative
1 day ago
Invitation Homes Addison, United States**Customer Service Representative - FS** · CAROUSEL_PARAGRAPH · Addison, Texas · Operations - Field · R898 · ** Share Job** · Monitor maintenance dashboard and task center daily to ensure timely response to work order dispatch approvals, request for information, escalations ...
Customer Service Representative - Carrollton, United States - Veritiv
Description
HYBRID ROLE BASED OUT OF OUR CARROLLTON OFFICEJob Purpose:
Our Customer Service Professional will be responsible for building customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered.
This position is responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management.
Job Responsibilities: