Customer Service Representative - Carrollton, TX, United States - TEKsystems

Description

Description:

We are currently hiring for the position of Customer Service Representative in Carrollton, Texas. The main responsibilities of this role will include answering inbound calls and scheduling technicians as per requirements. The representative will be required to handle approximately 25-35 calls per day, with each call lasting between 3-15 minutes depending on the nature of the call. They will be working with bank tellers, brand managers, or store employees to help resolve the issues over the phone. Furthermore, they will also be responsible for taking tier I calls when there is an overflow from the other departments.

The ideal candidate should possess at least one year of prior experience in customer service, preferably with dispatching or customer tech support. They should be reliable, committed, and capable of solving problems efficiently and effectively.

Skills:

Customer Service, Call Center, Microsoft, Troubleshoot, CRM, Dispatching, Tech Support

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.