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    Customer Service Representative - Carrollton, United States - Tao Motor Inc

    Tao Motor Inc
    Tao Motor Inc Carrollton, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionSalary: $18 - $22/hr

    GOTRAX is an electric scooter/bike startup based in Carrollton, TX. Opening May 2017, we're now the second largest electric scooter manufacturer in the world. Our dedicated customer support team has an opening for 3 to 5 driven individuals. This role reports to Customer Service Manager, Operations Dept, Warehouse Management.

    Job Summary:

    The ideal candidate will be an independent worker, fast learner, self-motivated, personable, detail-oriented, reliable, and organized professional capable of handling hundreds of client support tickets while utilizing outstanding customer service. Responsible for all procedures relating to the escalated Tier 2 support of our clientele and warehouse repair crews.

    Job Description:

    • Responsible for reviewing, troubleshooting, and assisting priority customer support tickets.
    • Monitoring active repair requests and analysis of patterns involving product defects or repeating customer concerns.
    • Must be able to learn product parts and repair techniques, in order to recommend best solutions to customers.
    • You will be a liaison between the repair mechanics and customers who seek warranty repair service.
    • If a part or troubleshooting technique is available to use, you will recommend it as a solution to a customer's service inquiry.
    • A positive, cheerful and eager to learn attitude is not only encouraged, it is required to succeed at Gotrax You will be interacting with clients who need helpful support.
    • Must be able to multitask across several conversations/repair scenarios while maintaining communication with support/warehouse/operations department staff.
    • Interfacing with repair shops and wholesale product retailers will be a part of this role.
    • Motivated self-starters are encouraged to apply.

    Roles and Responsibilities:

    Under the direction of leadership, roles and responsibilities include but are not limited to:

    • Answering and promptly responding to department calls and electronic service inquiries.
    • Facilitating new service appointments and managing the schedule of client repairs
    • Acting as the liaison between clients, repair crew, vendors, and management
    • Building strong relationships with new and existing clients and vendors
    • Carrying out effective, efficient operating and administrative policies
    • Collaborating with others on a variety of projects
    • Creating and editing professional documents and communication
    • Maintaining all client relationships via outbound calls, emails, and service reminders/updates
    • Performing long-term projects in an organized and efficient manner
    • Reconciling requests and orders throughout multiple company databases

    Skills:

    • Attention to detail.
    • Outstanding customer service skills
    • Multi-tasking ability
    • Consistent punctuality, reliability, friendliness, and professionalism, even while under pressure
    • Excellent Microsoft computer skills and proficiency in Google Calendar, Docs, Excel, Word, and other similar administrative programs
    • Ability to handle multiple requests and inquiries in a professional, friendly, timely, and upbeat manner.
    • Excellent time management and independent prioritization
    • Positive and self-motivated
    • Strong project management
    • Excellent communication: interpersonal, written, verbal.
    • Excellent spelling, grammar, and proof-reading
    • Flexible team player and willing to learn and take on new tasks.
    • Maintain confidentiality in all aspects of work.
    • Must be a problem solver and address issues without direction.
    • Must be willing to make a long-term commitment.

    Requirements:

    • High school diploma or GED
    • Must be 18+
    • Must be able to pass a background check.
    • Must be able to pass a drug screening.
    • Must have reliable transportation to and from work every day.
    • Must be legally able to be employed in the United States
    • Ability to interact professionally and respectfully with all clients, employees, and those from external organizations.
    • Experience in the electric vehicle industry is preferred.

    Benefits:

    • Three (3) days Sick PTO, five (5) days' Vacation PTO, and Seven (7) Company paid holidays per year.
    • Paid Paternity (2 weeks) and Maternity Leave (6 weeks).
    • Employee Medical/Dental/Vision Insurance (75% company paid, 25% employee paid).
    • Workers' Comp Insurance coverage.

    Job Type: Full Time

    Work schedule and Location:

    • Monday to Friday, 8:30 AM – 5:30 PM may vary.
    • 2201 Luna Rd, Carrollton, TX, 75006

    We are an equal opportunity employer, a drug-free workplace, and participates in the DHS E-Verify program.

    This is for immediate hiring. We would love to hear from you

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