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    Customer Service Representative - Carrollton, United States - SMI USA

    SMI USA
    SMI USA Carrollton, United States

    1 day ago

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    Description

    ** Customer Service Representative - Virtual / Remote - Work-from-Home**

    **Job Category****:** Customer Service **Requisition Number****:** CUSTO01861 Showing 1 location **Job Details**

    **Description**

    **CUSTOMER SERVICE REPRESENTATIVE**

    **Systems & Methods, Inc. (SMI)**

    SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the *Extra Mile*. In our 49th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.

    **Overview:**

    At SMI, we are 24 hour/7 days a week call center facility. The Customer Service Representative is responsible for receiving calls from clients in accordance with Standard Operating Procedures and contractual obligations; categorize all calls received in one of the categories provided; and be responsible for other duties as assigned.

    Must maintain a general understanding of policies and procedures

    Possess strong oral and written communications skills

    Knowledgeable in modern office practices, procedures, and equipment

    Exhibit excellent Interpersonal skills using tact, patience, and courtesy

    **Communication method(s) used:**

    Email

    Phone

    Chat

    **Key points:**

    This is a fully virtual opportunity with virtual interviews, online training and work at home

    This is a permanent work-from-home position.

    The rate of pay is $11.25/hr and shift differential.

    We are looking for 2nd and 3rd shift hours and that include nights and weekend hours.

    We offer Medical, Dental, Vision and 401(k) after your first 30 days with us.

    Paid Time Off (PTO) accrual on your first day

    Referral Program and internal promotion opportunities.

    **Required Experience:**

    High School Diploma or equivalent required

    At least one-year prior experience in the area of service delivery, customer service, call center technology, or a related field. Will accept an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties

    Must be proficient in data entry skills including keyboard, mouse and 10 keypad

    Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process

    Basic knowledge of Microsoft Office

    **MUST reside within the state of Georgia.**

    **In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following:**

    Quiet and distraction-free place in your home to work at a desk/table.

    Reliable, high-speed internet connection with at least 30 mbps download speed - cable or fiber (NO dial-up, satellite, pre-paid internet or cellular hotspots)

    Daily access to a personal Laptop/Computer

    Smartphone with Android OS or iPhone for user authentication

    Personal headset (optional)

    **Pay begins at $11.25/hr and increases after a 90-day probationary period.**

    ****We are an Equal Opportunity Employer. We are a Drug-Free Workplace.****

    **Qualifications**

    **Skills**

    **Behaviors**

    **Preferred**

    **Team Player****:** Works well as a member of a group

    **Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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