Customer Service Representative - Addison, United States - Invitation Homes

Invitation Homes Addison, United States

6 days ago

Description

**Customer Service Representative - FS**

CAROUSEL_PARAGRAPH

Addison, Texas

Operations - Field

R898

** Share Job**

Monitor maintenance dashboard and task center daily to ensure timely response to work order dispatch approvals, request for information, escalations and other communications

Review turn & rehab dashboards to ensure proper task execution and respond to flagged exceptions

Utilize reporting to monitor performance and compliance

Manage the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency

Review and approve/decline work order proposals within approval limit, verifying proper scope, documentation, and pricing

Assist in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner

Manage and facilitate eviction schedules and personal property holds; coordinate eviction clean-outs and/or personal property removal

Reschedule in-home work orders directly with resident when necessary

Serve as first point of contact for RTM related resident escalations and collaborate with internal teams to ensure appropriate corrective action and communication

Meet with and assist residents with resolving escalated maintenance issues Schedule new and pre-acquisitions budget walks to be performed by Superintendents as well as resident orientations and pre move-out visits with resident

Perform other duties as assigned

High school Diploma or GED

Minimum 2 years of customer service, administrative experience

Experience in property management or maintenance is preferred

Works well under pressure

Excellent organizational skills with a high level of attention to detail

Strong verbal and written communications skills

Effective customer service and conflict resolution skills

Works collaboratively with team members

Intermediate proficiency in MS Word, Excel, Outlook and Adobe

Effective problem-solving skills

Must maintain professional appearance.

Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to re ac h ing, stoo p i n g, standing, and walking . This position requires the ability to talk, h e ar , co mp are , co m put e , co mp il e , co p y, an a l yze , co or d in a t e , sy n t h e s i z e , n e g o t i at e an d co mmun i cate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Invitation Homes is committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Invitation Homes strictly prohibits all discrimination on the basis of race, color, age, national origin, ancestry, ethnicity, religion (including religious dress and grooming practices), disability, marital or familial status, genetic information, military or veteran status, medical condition (including cancer or a record or history of cancer), sex (including, pregnancy, childbirth, breastfeeding or related medical condition), sexual orientation, gender identity or expression, request for leave, or any other status or classification protected by applicable federal, state, and/or local laws. This commitment to EEO extends to all areas of employment actions, including but not limited to recruiting, hiring, training, evaluation, promotion, compensation, benefits, termination, participation in company activities, programs, or events, or any other terms or conditions of employment.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and advantages of employment. Please contact to request accommodation.

Applicants are protected from retaliation for filing a complaint or assisting in the investigation of a complain under this policy. Any questions concerning this policy or complaints about conduct prohibited by this policy should be forwarded to the Ethics Hotline at or

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