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Oceanside

    Customer Account Representative I - Oceanside, United States - City of Oceanside

    City of Oceanside
    City of Oceanside Oceanside, United States

    3 weeks ago

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    Description

    Salary :
    $41, $54,324.00 AnnuallyLocation : City of Oceanside, CA

    Job Type:
    Full Time
    Job Number: 24-129Department: Financial Services
    Opening Date: 05/02/2024

    Closing Date: 5/24/2024 4:00 PM PacificIntroductionTHE CITY OF OCEANSIDE IS AN EQUAL OPPORTUNITY EMPLOYER.The City of Oceanside is accepting applications for the position of Customer Account Representative I.

    There is currently one vacancy in the Financial Services Department
    • Revenue Division.
    The revenue Division is responsible for the billing, collection, and payment processing for a variety of governmental and enterprise activities.

    The ideal candidate is a self-starter with excellent customer service and communication skills working with the public and various City departments.

    A Customer Account Representative I employee has the potential to advance to a Customer Account Representative II at the discretion of the City based upon the candidate's proficiency in all aspects of their assigned duties.

    The City of Oceanside (population 178,000) is a thriving beachfront community centrally located in the heart of the beautiful Southern California coastline.

    Located just 35 miles north of San Diego and 83 miles south of Los Angeles, Oceanside offers a unique combination of outstanding location, affordable housing, excellent schools, and multiple community resources.

    The City enjoys proximity to all major Southern California destinations, while maintaining its coastal beauty and unique character.


    Written Examination Date:
    May 30th, 2024Exam dates are posted as a courtesy and may be subject to change and/or cancellation.

    Examples of DutiesThe Customer Account Representative will be responding to routine inquiries from the public over the telephone, email, on-line public inquiry or at a public counter; providing general information and assistance to the public regarding billing, collections and licensing policies and procedures; preparing water and sewer utility invoices and reports; posting utility receipts; researching billing or licensing complaints; collecting monies and operating a cash register; posting information to computerized records; creating new accounts; balancing cash drawer and preparing bank deposits; making deposits and bagging coins; verifying presence and accuracy of payment, credits, receipts and other documents; processing applications for municipal service, parking permits, business licenses or citations; preparing bills and invoices and associated correspondence; maintaining a variety of files and records; ensuring information is current and accurate; researching and retrieving files as necessary; entering reports into computerized billing system; processing public records requests; may function as lead worker or assist in training new employees; and perform related duties and responsibilities as required.


    Minimum Qualifications Knowledge of:
    Customer service techniques;Basic accounting principles and practices;Record keeping methods and techniques;Modern office procedures and methods;Basic principles of mathematics; andPertinent Federal, State and local laws, codes and ordinances

    Ability to:
    Maintain tact and courtesy in high stress situations;Learn applicable data processing systems;Learn to interpret and explain City policies and procedures;Operate a variety of office equipment;Respond to inquiries from the public in a tactful manner;Understand and follow oral and written instructions;Communicate clearly and concisely, both orally and in writing;Establish and maintain effective working relationships with those contacted in the course of work;Maintain mental capacity which allows for effective interaction and communication with others; andMaintain effective audio/visual discrimination and perception to the degree necessary for the successful performance of assigned duties

    Experience and TrainingExperience:
    Some experience performing customer service and/or accounting transactions is desirable

    Training:
    Equivalent to the completion of the twelfth grade.

    Working Conditions and Selection ProcessEnvironmental Conditions:
    Office environment; exposure to computer screens

    Physical Conditions:
    Essential and marginal functions may require maintaining physical condition necessary for sitting for prolonged periods of time

    Selection Process:


    All properly completed applications and supplemental questionnaires will be reviewed and the most appropriately qualified individuals will be invited to continue in the selection process.

    Failure to provide all required application material will result in disqualification from the selection process.

    The process may include any combination of a written exam, oral interview, and/or skills assessment to further evaluate job related qualifications.

    Candidates who successfully complete the selection process will be placed on an Eligibility List and will remain eligible for employment consideration for a minimum of six months.


    Note:
    Prospective employees will undergo, and must successfully pass, a background reference check (including fingerprinting) and a medical examination. Drug screening may be required.

    RESUMES ARE NOT ACCEPTED IN LIEU OF COMPLETED APPLICATION FORMS, BUT MAY BE ATTACHED.CANDIDATES WHO REQUIRE A REASONABLE ACCOMMODATION IN THE SELECTION PROCESS SHOULD STATE THEIR NEEDS IN WRITING WHEN SUBMITTING AN APPLICATION PACKAGE.THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.

    ANY PROVISION CONTAINED IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.CITY OF OCEANSIDEOceanside City Employees' Association Benefit SummaryThe following is a highlight of benefitsRetirement Public Employees' Retirement System (CalPERS) Employees hired after January 1, 2013 are subject to the State laws of PEPRA in regard to retirement benefits.

    Each individual's benefits may differ. Consult with Employee Benefits for further details.

    Third Level 1959 Survivor Credit Survivor Continuation optionAdditional Retirement Credit Purchase Options Buy additional Service Retirement Credit prior to membership Service Credit for unused Sick Leave Buy additional Military Service CreditHealth InsuranceMedical/Vision:
    (90 Day Wait) Kaiser plan provided through Teamster Medical Trust.

    For more information please contact # Dental:
    (First of the Month following hire)


    Delta Preferred Option (DPO) Delta Care USA (DHMO)Pre-Tax BenefitsHealth benefits are offered on a pre-tax basis and employees cannot add or delete coverage or benefits unless a qualifying event has occurred.

    Employee Assistance Program (EAP)The Anthem EAP is paid for by the City.

    Available to all members of your household 6 free confidential counseling visits per incident Self-service support online or by phoneDisability and Life InsurancesThe STD/LTD/LIFE and AD&D Voya premiums are paid for by City.


    Short-Term Disability (STD) Insurance:
    First 90 days - benefits paid at 55% of weekly salary to a maximum weekly benefit of $700 for non-work related disability only Seven day waiting period unless hospitalized All sick leave must be exhausted before STD is usedLong
    • Term Disability Insurance: After 90 days benefits paid at 66.
    7% of monthly salary to a maximum monthly benefit of $6,000 for any disabilityLife and AD&D Insurance: 1 times annual base salary; minimum of $30,000 and maximum of $200,000 of Basic Life and AD&DVoluntary BenefitsBenefits are employee paid

    Supplemental Life Insurance through Voya:
    Premiums are determined by age Purchased up to a maximum $500,000 for employees Spousal coverage up to the employee amount Dependent coverage up to $10,000Flexible Spending Accounts through


    BCC:
    Utilizes a debit card as a form of payment Health Care Spending Account - maximum annual deferral is $2,850 Dependent Care Spending Account - maximum annual deferral is $5,000Deferred Compensation - 457 and Roth IRA through
    Mission Square: 45- Maximum annual pre/post-taxed amount is $22,500 for 2023; over age 50 may contribute an additional $7,500 Roth IRA
    • Maximum post taxed amount is $6,500; over age 50 may contribute an additional $1,000Hyatt Legal Telephone and office consultations are avialable for an unlimited number fo personal legal matters with an attorney of your choice.

    GotZoom Student Loan Relief Provides a no-obligation benefit analysis for federal student loans to identify, maximize and enroll employees into Federal Loan Repayment and Forgiveness Programs.

    ScholarShare 529 An easy to manage plan that helps make the most of your or a designated beneficiary's college savings with tax benefits.


    Tuition ReimbursementUp to $2,000 per fiscal yearLeave BenefitsVacation: - 5 years: 3.58 hours- 10 years: 5.12 hours years: 6.65 hours16 + years: 8.

    19Maximum accrual: 360 hours for those hired before 7/1/95 300 hours for those hired 7/1/95 or afterHolidays: New Years' Day Martin Luther King Jr Day Memorial Day Independence Day Labor Day Veterans' Day Thanksgiving Day Friday after Thanksgiving Day Christmas Day 48 hours Floating Holidays per fiscal year

    Sick Leave:
    Accrual: 12 days per yearMax accrual: Unlimited

    Annual Sick Leave Pay Off:

    Each calendar year an employee may elect to receive a 50% payment in lieu of accrued sick leave provided such employee has used 3 work days (maximum of 36 hours) or less of sick leave during the calendar year and has a minimum of 100 hours in their sick leave bank prior to the cash out request.


    Sick Leave pay off at separation:
    Sick leave paid out depends on years of service and whether an employee retires or terminates

    Bereavement Leave:

    Three days for death of employee's immediate family member Two additional days may be charged to sick leave upon approvalCertification PayThe City will provide certification pay up to $0.

    87 per hour for employees utilizing designated certifications in the performance of their duties

    Bilingual and Notary Pay Bilingual:
    $1.73 per hour for eligible employeesNotary: $.58 per hour for eligible employeesUniformsThe City will provide uniforms for any employee required by the City to wear such uniform in the course of their regular job duties. Commercial Driver LicenseThe City will reimburse the application cost of Commercial Class A or B Driver License to full-time employees in certain classifications.

    Safety ShoesThe City will provide reimbursement up to $175 towards the purchase price of safety shoes to employees who are required to wear such shoes on the job.

    Term of Compensation PlanEffective July 1, June 30, 2024This is a summary of available benefits. It is not intended to provide full details of all programs.

    The appropriate Memorandum of Understanding, Compensation Plan and/or Benefit Plan Documents will govern any discrepancies and provide program specifics.01 Do you have a high school diploma or equivalent? Yes No 02 Describe your work experience in customer service.

    Include any work experience handling upset customers and complaints. 03 List the computer programs you are familiar with and indicate your proficiency level as basic, intermediate or advanced. 04 Describe your work experience in complying with deadlines on various projects. 05 Describe your work experience in reviewing various financial transactions. 06 Describe your work experience in compiling and verifying statistical data. 07 Describe your work experience in processing payments for citations, utility bills or business licenses.


    08 CERTIFICATE OF APPLICANT:

    I certify that all statements and information provided in this application and any attachments are true, and I understand that any false or misleading statements or omissions of material facts may forfeit right to employment considerations by the City of Oceanside.

    Yes No Required Question
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