- Warmly greet guests upon arrival with a friendly and sincere welcome.
- Use a positive and clear speaking voice to listen to guest requests, respond appropriately, and provide accurate information about hotel amenities and local attractions.
- Efficiently complete the registration process, inputting and retrieving information from the computer system, confirming key details such as the number of guests and room rates.
- Professionally answer incoming telephone calls, ensuring clear communication.
- Manage guest messages and update guest profiles as needed.
- Assist guests with retrieving mail, small packages, and facsimiles.
- Handle guest complaints with patience, conducting thorough research to find effective solutions and negotiate results.
- Take ownership of guest challenges, ensuring resolution and satisfaction. Remain calm and attentive during emergencies and high hotel activity.
- Plan and implement detailed steps using your judgment and discretion.
- Perform any other duties and tasks assigned by the Front Desk Manager.
- Make on-the-spot decisions when necessary, following up with the Manager in their absence.
- Control inventory for all arrivals on the day, ensuring consistent balance and maximizing available resources.
- Manage Out Of Order & Out Of Service Rooms effectively.
- Collaborate with other hotel departments related to Front Office operations. Relay messages to the Manager regarding non-Front Office department communications.
- Coaching and Training Guest Service Employees
- Exclusive discounts on room rates and experiences at our award-winning hotels
- Mental wellbeing support for you and your loved ones
- Comprehensive finance and retirement solutions
- Performance-based incentives and bonuses
- Generous paid time off
- Exciting perks and discounts
- Professional guidance and support
- Competitive health insurance plans
- Pet insurance for your furry companions
- Skill-enhancing job training
- Educational opportunities for career growth
- Experience with property management software.
- Strong organizational and analytical skills, with the ability to multitask and prioritize in a fast-paced environment.
- Demonstrated ability to work cohesively within a team.
- Sound logic and judgment in evaluating situations and using appropriate resources.
- Self-directed, motivated, and a commitment to delivering exceptional customer service.
- Effective communication skills in English, both verbally and in writing; knowledge of a second language is desirable.
- Proficiency in Microsoft Office suite products.
- Minimum of one (1) or more years of related guest experience, with a preference for experience in the Hospitality industry.
-
Front Desk Supervisor
4 weeks ago
Garden of the Gods Club Colorado Springs, United StatesPosition: Front Office Supervisor · Supervisor: Front Office Manager · Department: Front Office FLSA Status: Non-Exempt · Position Summary To supervise and coordinate the activities of all front desk staff. To assist guests with any needs or questions that arise during check-in a ...
-
Front Desk Supervisor
6 days ago
Spirehotels Colorado Springs, United States**Front Desk Supervisor - Embassy Suites Colorado Springs, Colorado** · + **Job Tracking ID**: · + **Job Location**: Colorado Springs, CO · + **Job Level**: Mid Career (2+ years) · + **Level of Education**: High School/GED · + **Job Type**: Full-Time/Regular · + **Date Upda ...
-
Full Time Front Desk Supervisor
1 week ago
Colorado Springs Marriott Colorado Springs, Colorado, United States PermanentAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a Pe ...
-
Full Time Front Desk Supervisor
3 weeks ago
Colorado Springs Marriott Colorado Springs, United States Full timeAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a Pe ...
-
Front Desk Night Supervisor
2 weeks ago
Chamonix Casino Hotel Cripple Creek, United StatesESSENTIAL JOB DUTIES AND RESPONSIBILITIES:Oversees all Front Desk activity during graveyard shifts. · Provide a warm and friendly welcome to guests as they arrive, creating a positive first impression always providing the highest level of overall customer service. · Efficiently ...
-
Locum Physician
2 days ago
LocumJobsOnline Colorado Springs, United States Full timeLocumJobsOnline is working with Adelphi Medical Staffing to find a qualified Radiology MD in Steamboat Springs, Colorado, 80487 · About The Position · Job Quick Facts · • Specialty: Mammography Radiology · • Job Type: Locum Tenens · • Location: Steamboat Springs, CO · • Service S ...
-
Full Time Restaurant Supervisor
2 weeks ago
Pyramid Global Hospitality Colorado Springs, United States Full timeProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
-
Business Technology Solutions Consultant
2 weeks ago
All Copy Products Colorado Springs, United States Full timeTitle Business Technology Solutions Consultant · EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected vete ...
-
Clinical Educator-Dialysis RN
3 weeks ago
Fresenius Medical Care North America Colorado Springs, CO, United StatesPURPOSE AND SCOPE: · Supports the training and education of employees based in company facilities and programs within an assigned geographical area. Delivers standardized, competency based, training and development programs including new employee orientation, preceptor training, ...
-
Engineer
1 hour ago
Dolce Cheyenne Mountain Resort Colorado Springs, United StatesJob Summary: · Starting hourly rate: $17.00-$ Based on experience) · Informacin disponible en espaol a continuacin. · The Maintenance Engineer is responsible for assisting with the operation maintenance service and repair of equipment as assigned. He/she is also responsible fo ...
-
Front Desk Lead
2 weeks ago
Soul Community Planet Colorado Springs, United States Full time· * · * · Front Desk Lead - AM SHIFT - Full Time With Benefits · The Front Desk Lead is primarily responsible for supervising the · day-to-day operations of the Front Desk. This position will · provide exceptional customer service and ensure the smooth · operation of our front ...
-
Center Operations Supervisor
1 week ago
Oak Street Health Colorado Springs, United StatesCompany: Oak Street Health · Title: Center Operations Supervisor · Location: · For applicants in Colorado, the estimated range would be $48,000 - $58,000. The total compensation package for this position includes bonus and benefits such as health care, 401(k) plan, Employee Stock ...
-
Front Desk/Host
1 hour ago
Dave & Buster Colorado Springs, United StatesJob Description: · Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome · Dave & Buster's offers an attra ...
-
Front Desk Receptionist
3 weeks ago
Goodwill Staffing Colorado Springs, United StatesJob Description · Job DescriptionFront Desk Receptionist - Goodwill of Colorado - Colorado Springs, CO 80907 · Part-time - Monday through Friday, 10:00am - 2:30pm · Pay - $15.50/hour · OBJECTIVE: · To provide excellent customer service to all stakeholders, to serve as the first i ...
-
Chartwell Hospitality Colorado Springs, United States** Guest Service Agent** · 1235 Tenderfoot Hill Road · Colorado Springs , CO 80906 · Telephone · Website · Managed by · **Current Job Openings** · ** Home2 Suites Colorado SpringsColorado Springs, CO** · Posted March 4, 2022 · ** Guest Service Agent** · Share: Email · ...
-
Building Specialist
2 weeks ago
Fountain Valley School of Colorado Colorado Springs, United StatesJob Description · Job DescriptionFountain Valley School, a selective and diverse boarding school, educates 250 students in grades 9–12 on a beautiful 1,100-acre campus in Colorado Springs, CO. Founded in 1930, the School provides a rigorous, global curriculum in academics, arts, ...
-
Front Desk Coordinator
3 weeks ago
Goodwill Staffing Colorado Springs, United StatesJob Description · Job DescriptionFront Desk Coordinator - Shelter - Colorado Springs, CO 80903 · ***This is a 2nd or 3rd shift position*** · The person in this role will ensure a safe environment and smooth operation of the Shelter Housing Facility front desk. Duties include but ...
-
Night Audit-
1 day ago
Holiday Inn Airport Colorado Springs, CO Colorado Springs, United StatesJob Description · Job DescriptionHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Auditor for the Holiday Inn Colorado Springs Airport in Colorado Springs, CO · Night Auditor (Overnight Shift ...
-
General Clerk III
1 day ago
National Guard Employment Network Colorado Springs, United StatesJob Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...
-
Guest Services Representative 1
3 weeks ago
Town of Parker Colorado Springs, United StatesSalary: $ $20.27 Hourly · Location : Location Varies, CO · Job Type: Part Time · Job Number: P · Department: Parks, Recreation and Open Space Department · Opening Date: 05/01/2024 · Closing Date: Continuous · Job Summary · This position is responsible for promoting and fos ...
Full Time Front Desk Supervisor - Colorado Springs, United States - Pyramid Global Hospitality
Description
PropertyAbout Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company
Location Description
Colorado Springs Marriott, nestled in near the Rocky Mountains and the downtown area of the second largest city in the state, is an excellent location to join a world-class team that values development and growth for each member. Our hotel makes a perfect home base for outdoor enthusiasts embarking on climbing or hiking excursions at Pikes Peak and Cave of the Winds. When it's time to enjoy the great indoors, we offer easy access to all the shops and art galleries in downtown Colorado Springs. Our property features renovated, pet-friendly rooms and suites, a full-service restaurant with stylish outdoor patio with fire pits, 15 flexible event spaces, fitness center, and pools. Come experience our Culture of Care and find out today what a career at the Colorado Springs Marriott with Pyramid Hotel Group can mean for you
Overview
At Pyramid Global, we prioritize our "People First" value, which forms the bedrock of our identity. We are a dynamic and dedicated team that values diversity, talent, and passion. Collaborating with mutual respect and unwavering commitment, we empower each member to create a positive impact. Our mission extends beyond monetary compensation; we strive to enrich the lives of our associates through exceptional experiences, comprehensive benefits, and avenues for personal and professional growth.
As the Front Desk Supervisor at Marriott Colorado Springs, your role is essential to creating a positive guest experience. You will greet and register guests, provide exceptional service, and ensure the smooth check-in and check-out process, all while maintaining our high standards of hospitality. In addition to your primary responsibilities, this role empowers you to resolve guest situations as they arise and act as the Manager on Duty (MOD) when needed.
Key Responsibilities, but are not limited to:
Our Culture: Empowered to Make a Difference At Pyramid Global, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.
Benefits: Joining Pyramid Global offers a range of enticing benefits, including but not limited to:
Qualifications
In addition to your key responsibilities, this position may require a combination of the following skills and experiences:
The Marriott Colorado Springs is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.
Compensation Range
The compensation for this position is $20.00/Hr. - $20.00/Hr. based on qualifications and experience.
Full Time Front Desk Supervisor professionals in Colorado Springs
-
JOSEPH OMOLLO
IT PROFESIONAL
-
Hyrum Anderson
Manufacturing Executive