Guest Services Representative 1 - Colorado Springs, United States - Town of Parker

Description

Salary: $ $20.27 Hourly

Location : Location Varies, CO

Job Type: Part Time

Job Number: P

Department: Parks, Recreation and Open Space Department

Opening Date: 05/01/2024

Closing Date: Continuous

Job Summary

This position is responsible for promoting and fostering a positive experience for our patrons using Parker Recreation facilities. Guest Service Representatives (GSRs) serve as the first contact for patrons regarding inquiries in person and over the phone. GSRs provide information and assistance to the public and employees according to established procedures. This position performs a variety of customer service, clerical, and maintenance duties in a manner that reflects the Town of Parker's commitment to quality service.
Examples of Essential Duties

Performs general receptionist duties such as greeting patrons, answering phones, receiving and relaying telephone messages, person-to-person inquiries, and answering questions regarding various facility operations which may include facility tours.

Provides quality service to all patrons which may include complaints and difficult situations.

Handles emergency situations and accurately completes incident reports.

Proper completion of various forms.

Assists in maintaining the overall appearance of Recreation facilities.

Assists and/or performs facility set ups and tear downs.

Maintains various inventories including but not limited to general office supplies, pro-shop merchandise and equipment rentals.

Operates computer for purpose of assisting patrons with membership related inquiries which may include class registration, scheduling and rentals.

Performs basic cash handling duties.

Assists in the establishment and maintenance of general and technical files, membership records, registration, invoices, correspondence files, and miscellaneous files and records.

Prepares letters and brochures for distribution, which may include folding, stapling, labeling, counting and cutting.

PERIPHERAL DUTIES:
Performs general opening and closing procedures. Process activity registration and Recreation database reports. May train new front desk staff in all front desk and facility operations. Perform other related duties as assigned by supervisor.
Minimum Qualifications

EDUCATION AND EXPERIENCE:
Must be 16 years of age or older to apply.

A minimum of two (2) years of experience in customer service or related field preferred.

CPR, First Aid and AED certification required within ninety (90) days of hire.

An equivalent combination of education and experience to provide the following knowledge, skills, and abilities may be taken into consideration.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to successfully complete a pre-employment background check.

Working knowledge of general office practices, procedures and equipment including a computer.

Demonstrates excellent customer service skills.

Openness and willingness to learn Recreation facility policies and procedures.

Willingness to adapt to new and evolving procedures.

Flexibility with working environment including scheduling, shift coverage, and work location.

Application of basic mathematical principles.

Foster positive relationships with internal and external customer, including various external contractors.

Follow verbal and written instructions.

Give and receive feedback in various forms.

Effectively communicate verbally or in written form to all customers.

Prioritize work responsibilities.

Detail orientated.

Analyze situations thoroughly, identify potential problems and find effective solutions. Effectively anticipates issues and problem solves independently.

Deal tactfully and courteously with all customers.

Exercise independent judgment and personal initiative when performing front desk duties.

Ability to successfully implement philosophies, methods, policies and procedures that will assist in the achievement of Town and Department goals.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

TOOLS AND EQUIPMENT USED:
Various computers, software packages, personal automobile, telephone, photo I.D. machine, facsimile (fax) machine, copy machine, printer, binder, folding machine, concession machine, and small hand tools.
Various janitorial tools including but not limited to brooms, mops, dust pans, plungers and cleaning solutions.

PHYSICAL DEMANDS:
While performing the duties of this job, the employee is consistently required to sit, frequently stand and walk, and frequently use hands, fingers, handle, feel or operate objects, tools, or controls and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl.

The employee is occasionally required to carry, pull, push, or lift up to 50 pounds.

Employee must communicate clearly and effectively; must understand and be understood. Must be able to frequently engage in ordinary or telephone conversations with speech and hearing.

Employee must be able to consistently see with near and far acuity, depth perception, color vision and field vision. Specific vision abilities required by this job include close and distance vision acuity, peripheral vision, depth perception and the ability to adjust his or her focus, allowing a broad field of vision.

WORK ENVIRONMENT AND GENERAL INFORMATION:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally, the employee will be required to work outside or drive in varying temperatures and conditions. While performing the duties of this job, the employee frequently works in a climate controlled office environment. The noise level in the work environment is usually moderate and may range from moderate to high with occasional vibrations. The employee will occasionally encounter fumes, odors or dusts.

The duties listed are intended only as illustrations of the various types of work that may be performed, and are in no way construed or perceived to be exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the employer and requirements of the position change.
Additional Information

Part-time and Seasonal Town of Parker employees have limited access to benefits which include: employee assistance program (EAP), one (1) hour of sick time accrued for every thirty (30) hours worked, and employee plus one (1) other member in your household a membership to the Parker Recreation Center and/or Fieldhouse. The Town of Parker is an Equal Opportunity employer.

Please contact with questions regarding this position. Applicants must have the ability to successfully complete a pre-employment background check.

This position starts at $16.97/hr.

Full pay range is: $16.00/hr. - $20.27/hr.

Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received.

As a part-time Town of Parker employee, you have limited access to benefits which include: employee assistance program (EAP), one (1) hour of sick time accrued for every thirty (30) hours worked, and employee plus one (1) other member in your household a membership to the Parker Recreation Center and/or Fieldhouse.

01

Are you 16 years of age or older?

• Yes
• No

02

Do you have current First Aid and current CPR certification or ability to obtain within 90 days of hire?

• Yes
• No

03

Do you have two (2) years of increasingly responsible related experience in customer service or related field?

• Yes
• No

04

Are you able to work evenings, weekends and holidays?

• Yes
• No

Required Question