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Quality Assurance Manager - Dallas, United States - Merck Group
Description
LocationThe Quality Assurance Manager position is onsite in our Dallas, TX plant with hybrid schedule (3 day on site/2 days WFH) following successful on boarding period.
The Quality Assurance Manager will be part of the Quality Assurance group and provide day to day Quality Engineering leadership at the EMD Electronics Dallas, TX site.
Our products are sold globally and include advanced chemical materials sold to the IC and Display industries.IC products are used to produce Semiconductors and include Chemical Mechanical Polishing (CMP) chemicals, post CMP clean (pCMP) formulations, Photoresist strippers, organic and inorganic specialty chemicals to improve customer's processes, solvent mixtures, and water-based products.
You will be a key quality leader for site activities including data automation, statistical analysis, problem solving, action plans, RFCs, and preventative actions to reduce/eliminate risk to customer's product performance.
Additional Responsibilities include:
Direct Manager of the Dallas site Quality Assurance group.
Owner of site ISO 9001:2015 Quality Management System, supporting the overall quality program for the business. Leader of Management Review activities.
Manage tasks as required for QMS (Quality Management System) such as Control Plan, FMEA, MOC, Document Control, etc.
Owner of internal, registrar, and customer audit management. The QA Manager will coordinate, plan, schedule, lead, and resolve all types of Quality systems audits for the business.
Lead the Disposition Review Board (DRB) process to resolve Raw Material, Intermediate and Finished Goods batches and provide guidance for the disposition of non-conforming product.
Lead data driven predictive techniques/analysis to ensure quality before product manufacturing.Perform statistical analysis using Six Sigma tools such as Control charts (SPC/SQC), JMP and Tableau to uncover the root causes behind OOC, OOS or OOT process conditions.
Lead and present root cause investigations for customer and internal complaints. Perform quality investigations using model-based problem-solving (MBPS) techniques.Support the scale-up and transfer from technology development to high volume manufacturing of new products at the Dallas facility.
Support commercial teams for customer Process Change Notification (PCN) activity in Dallas.
Act as the plant Voice of the Customer (VOC) to drive compliance to customer requirements and reduce or mitigate risks to customer product or processes.
Support customer compliance requests including surveys, inquiries, action item trackers, nonconformances, and audit responses.Lead Lean Six Sigma Continuous Improvement (CI) projects to implement and improve plant quality processes and Key Performance Indicators (KPI).Change Control Management
Who You Are:
Minimum Qualifications:7+ years of manufacturing, business, and quality experience in a semiconductor or chemical related environment.
Bachelor's degree in engineering, chemistry, or other technical discipline.
Direct leadership experience / direct management of staff.
Experience with direct customer relationship managementExperience managing an effective Quality Management System Preferred Qualifications:
ISO 9001 Internal Quality Auditor Certification (or equivalent) is preferred.
American Society for Quality (ASQ) Certified Quality Engineer (CQE) or equivalent credentials are preferred.
Six Sigma Green Belt or Black Belt certification is a plusExcellent interpersonal and communication skills.
Excellent time management and organizational skills with the ability to handle multiple activities, projects, and priorities.
Demonstrated leadership and coaching experience with technical teams.
Confidence interacting with customers.
Strong hands-on knowledge of statistical process control driven problem-solving methodologies, root cause analysis techniques, corrective action implementation, continual improvement activities, and quality assurance tools/techniques.
Demonstrated working knowledge of ISO Quality Management Systems with experience in process and product audits.Awareness of quality principles and tools such as quality engineering, reliability engineering, Design of Experiments (DoE), management of change (MOC), document control systems, quality codes and standards.
Strong Statistical data analysis and data preparation/automation knowledge with SQL, JMP, SAS, Alteryx/DataIku, Tableau, and/or Python.
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