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    Service Manager - Austin, United States - El Cosmico

    El Cosmico
    El Cosmico Austin, United States

    2 weeks ago

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    Description

    ** Service Manager - Carpenter's Hall**

    **Job Category****:** Front of House **Requisition Number****:** V1MAN001680 Showing 1 location **Job Details**

    **Description**

    About our Company:

    The Carpenter Hotel is proud to be part of Bunkhouse Group. Bunkhouse is a hospitality company that believes in inspired design, connection to place and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including Hotel San Jos, Hotel Saint Cecilia, Austin Motel, Hotel Magdalena, Carpenter Hotel and Jos Coffee in Austin, Hotel Havana and Ocho in San Antonio, El Cosmico in Marfa, Texas, The Phoenix in San Francisco, California, Hotel San Cristobal in Baja, Mexico and Shady Villa in Salado, Texas.

    Were looking for someone with:

    High School diploma or general education degree (GED). College Degree preferred

    Two (2) years related experience in hospitality or service industry

    Must be able to speak, read, write and understand the primary language(s) of the workplace

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

    Ability to write routine reports and correspondence

    Ability to speak effectively before groups of co-workers and sister property staff

    Ability to create documents in Excel and Word

    Ability to understand other computer programs (i.e. Property Management System and Point of Sale)

    Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimals.

    Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

    Responsibilities:

    Ensure all Employees adhere to dress code policies for their scheduled shift

    Compile and balance cash receipts at the end of the day or shift

    Resolve customer complaints regarding food service

    Train and supervise workers in food preparation, and in service, sanitation and safety procedures

    Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards

    Observe and evaluate work procedures in order to ensure quality standards and service

    Schedule staff hours and assign duties, responsibilities and workstations in accordance with work requirements

    Ensure guests receive indulgent service by maintaining a properly staffed restaurant

    Monitor employee and patron activities to ensure liquor regulations are obeyed

    Demonstrate a working understanding of labor cost control through effective scheduling and proactive management

    Establish cost improvement objectives and implement action plans

    Follow inventory standards and procedures to consistently conduct an accurate inventory

    Perform personnel actions, consulting with HR and other managers as necessary

    Ensure staff has a complete understanding of their job requirements and training before holding them accountable for results

    Maintain awareness of documentation needed and retained in employee files

    Evaluate new products for usefulness and suitability

    Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems

    Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities

    Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met

    Maintain a high level of cleanliness and safety in the work area

    Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction

    Ensure that all equipment is maintained in good, safe working condition

    Maintain an increased awareness of safety issues throughout the property

    Keep abreast of safety and emergency procedures and OSHA requirements

    Attend relevant meetings

    Compensation & Benefits:

    Bunkhouse offers competitive wages, a superior benefits and PTO package, and a liberal working environment that fosters individuality and creativity.

    Bunkhouse Core Values:

    BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.

    CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.

    BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.

    EMBRACE ADVENTURE. We dont always know where the road will lead, but we know that well have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.

    LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

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    **Education**

    **Experience**

    **Licenses & Certifications**

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