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Doral

    International Sales Coordinator - Doral, United States - G&C Foods

    G&C Foods
    G&C Foods Doral, United States

    3 weeks ago

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    Description
    In the Miami Area and looking to be a part of one of the best sales team?

    As our International Sales Coordinator your primary function is to assist the International Account Executives in growing our business by providing administrative and clerical support in an industry that never stops moving.
    The position is designed to have a daily list of short-term tasks and responsibilities as well as long-term projects, as directed by the Director of International Sales. Given the unpredictability of consumer demand, International Sales Coordinators are given the authority to make business decisions outside of normal business hours, so long as those decisions are made to the good of the Company and its constituents.

    Every day in this role you will:
    • Create an inspiring team environment with a culture of open communication by listening to team members' feedback and resolving any issues or challenges
    • Engage with all G&C Departments to service the needs of the G&C client, which include but not limited to: Purchasing, Transportation, Accounting, IT, Operations, HR
    • Actively look for improvements in cost savings, operational efficiencies, and customer optimizations
    • Direct liaison between Sales & Logistics to ensure the most efficient and appropriate method for delivering documents to the customer, based on transportation method and transit times to align with trade terms
    • Manages required export documents for sales orders such as Bill of Ladings, Trade Agreements, and Commercial Invoices.
    • Proactively communicates with customers regarding required documents for delivery of goods, service, or delivery issues, including but not limited to scheduling delivery appointments and third-party warehouse delivery applications
    • Seeks assistance from internal teams and/or more senior operations team members to expedite receipt of information for documents if needed
    • Maintains accurate list of documents required by country, trade lane and/or customer to ensure most efficient process
    • Captures all costs associated with a shipment including freight cost, detention charges, storage charges, surcharges, and demurrage
    • Preparedness to host/join virtual/in-person meetings and conferences with Clients, Suppliers, and others
    • Continuously reviews and analyzes data and day-to-day processes for opportunities to improve quality and service
    • Proposes improvement projects, including but not limited to aligning personal work plan(s) for transit times to ensure timely delivery of documents to customer
    • Proactively contacts Sales teams to effectively prioritize and schedule work, including any customer service needs and/or issues
    • Maintains daily, weekly, monthly, and quarterly customer progress reporting
    • Always maintains active knowledge of status and location of all products for transactions handled
    • Manages and escalates compliance and documentation issues in such a way that relevant information and/or issues can be escalated appropriately to all internal parties for quick resolution and effective communication
    • Partners with Sales and Purchasing teams to further understand vendors, products, and customers to aid in relationship development and customer service
    • Review and communicate Customer Credit Statements and collections when needed
    • Engage with all G&C Departments to service the needs of the G&C client, which include but not limited to: Purchasing, Transportation, Accounting, IT, Operations, HR
    To Thrive in this role, you must have:
    • High school diploma or equivalent
    • At least 1-3 years of relevant experience in Sales, preferably in foodservice distribution
    • Bilingual; Spanish fluency preferred, both written and verbal required
    • 1-2 years customer service experience in a fast-paced environment
    • Computer skills with a strong background in Excel and Microsoft Office
    • Knowledge of the food industry, specifically meat products is a plus
    • Excellent verbal and written communication skills
    • Time management and disciplined organizational ability
    • Must be able to multi-task and interact with people in person/virtually/over the phone, constantly
    • Ability to prioritize and quickly resolve issues
    • Ability to complete and process necessary forms and documents (i.e. expense reports, invoices) within appropriate time frames
    • Rapport Building – Ability to build rapport with customers and suppliers over the phone without meeting face-to-face.
    • Compliance Knowledge - Knowledge of applicable governmental regulations to the trade lane.
    • Active Listening – listening with a strict focus and asking intelligent follow-up questions to help empathize with prospects to offer the best solution for the customer.
    • Ability to communicate effectively to impress a sense of urgency and/or obtain needed information in a timely manner
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