Customer Service Representative - Downingtown, United States - HSM of America

HSM of America Downingtown, United States

4 days ago

Description

Job Description

Essential duties and responsibilities will include:

Daily Sales and Inventory Reporting Administration
Customer inventory upload management
Create Customer specific reporting for Sales team using BI, Excel and/or Customer Portals
Data, pricing, and Content Management All Sales Partners using individual customer portals.
Tradeshow Coordination between Venue, Sales team and Operations Department
Support Sales team as an "inhouse" resource for sales and marketing team assistance
Assist in Rebate Claim Analysis
Take orders, check available inventory, provide product information, quote pricing, and delivery information upon request.
Process customer orders, changes, and returns efficiently, effectively, and according to established department policies and procedures.
Communicate order status updates and answer product knowledge requests to customers in a timely and accurate manner.
Partner with Sales Department to meet and exceed customer's service expectations.
Manage incoming calls, handle complaints, provide appropriate solutions and keep records of customer interactions for assigned accounts and Sales Managers.
Provide timely feedback to the Operations Manager regarding service failures and/or customer concerns that require escalation.
Place follow-up calls on all service repairs to ensure expectations have been met.
Perform minor technical troubleshooting of HSM product through phone or email. Initiate service calls with external service providers and/or inhouse technicians for (warranty) repairs.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Process product returns, create credit memos, and assist with filing freight damage claims.
Create and complete service orders to ensure work has been concluded or is still in need of further action.
Additional responsibilities as assigned by the Operations Manager and VP of Sales & Marketing.

Education and Experience:

• Customer orientation and ability to adapt/respond to different types of characters

• 1-2 years' experience in customer service preferred

• Familiarity with SAP is a plus

Skills:

• Ability to work with and through others within established guidelines

• Faster than average working pace

• Ability to handle detailed work quickly, correctly, and efficiently

• Good communication skills, both written and verbal

What we offer:

Job Type: In-Office, Full-time, 8-hr shift, Monday to Friday

Salary: $ 18-23 per hour

Benefits:

• 401(k) with company match

• Dental insurance

• Health insurance

• Vision insurance

• STD, LTD and Life Insurance paid by employer

• Paid Time Off (21 PTO days)

Company DescriptionHSM is a 50-year-old, leading manufacturer of shredders and baling presses. The German-based company distributes its products in more than 100 countries throughout the world.
HSM is the foremost manufacturer of shredders sold under our own brand name and used for private labeling by leading brand name companies. Our wealth of experience and technical know-how has allowed us to develop a complete line of shredders with the highest level of security available.
HSM's wide range of baling presses are used in industrial and manufacturing settings for baling recyclable materials. They are designed to allow maximum flexibility, functioning as stand-alone unit or as an integral part of a wider system.

Company Description

HSM is a 50-year-old, leading manufacturer of shredders and baling presses. The German-based company distributes its products in more than 100 countries throughout the world.\r
HSM is the foremost manufacturer of shredders sold under our own brand name and used for private labeling by leading brand name companies. Our wealth of experience and technical know-how has allowed us to develop a complete line of shredders with the highest level of security available.\r
HSM's wide range of baling presses are used in industrial and manufacturing settings for baling recyclable materials. They are designed to allow maximum flexibility, functioning as stand-alone unit or as an integral part of a wider system.

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