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    patient access center specialist - Fort Worth, TX, United States - Adventist Health System

    Adventist Health System
    Adventist Health System Fort Worth, TX, United States

    1 week ago

    Default job background
    Description
    All the benefits and perks you need for you and your family:


    • Benefits from Day One
    • Paid Time Off from Day One

    Our promise to you:
    Joining Texas Health Huguley - AdventHealth is about being part of something bigger.

    It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit.

    Texas Health Huguley - AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ.

    Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

    Texas Health Huguley- operates as a joint venture between Texas Health Resources and AdventHealth.


    Schedule:
    Full Time


    Shift :
    Monday-Friday 8:00am-5:00pm with two 30 minute breaks


    Location:
    Remote


    The community you'll be caring for:

    • Our care for patients extend to the spiritual level by praying with patients and families and providing on call, 24 hours, 7 days a week Chaplains for spiritual support.
    • Award winning facility and departments including Great Place to Work by Becker's Hospital Review and Gallup.
    • Work with the latest technology and top experts including Daisy Award recipients while on our journey to Magnet status and Pathways designated.
    • Designated Emergency Center of Excellence recognizing our facility as a high-performing emergency department
    • Located about 10 minutes from downtown Fort Worth and near TCU in the award-winning school district, Burleson ISD which also provides a low-cost of living.

    The role you'll contribute:


    The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized SWR Network Access Center.

    Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards.

    The frontline Representative reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.


    The value you'll bring to the team:

    • Demonstrate through behavior AdventHealth's mission, vision, values and service standards as outlined in the organization's Whole Care Experience training
    • Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)
    • Demonstrates empowerment to successfully resolve customer inquiries
    • Adhere to all established workflows, scripting, and department greetings
    • Create delightful customer experience by setting proper expectations and consistently following through with end- users
    • Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)
    • Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to a variety of customers including consumers, clinic staff, physicians, SWR Network Access Center colleagues, and leaders
    • Achieves individual key department performance objectives such as quality assurance and productivity.
    • Maintain knowledge of AdventHealth offerings to provide exceptional services
    • Handle sensitive matters courteously and with professionalism. When appropriate, escalate with leadership for proper awareness and/or resolution.
    • Adhere to department policies and procedures and HIPAA regulations
    • Perform other duties as assigned by department leaders
    Qualifications

    The expertise and experiences you'll need to succeed:

    • High-school diploma or equivalent
    • One year prior experience in a call center or customer service environment
    • Patient care experience preferred
    This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.


    Category:
    Patient Experience


    Organization:
    Huguley Medical Associates


    Schedule:
    Full-time

    Shift: - Day


    Req ID:


    We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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