- Answers internal calls, external calls, and work calls from the message center and respond to customer request within established timelines in order to maintain service level expectations in regards to call handling time and calls per hour
- Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently
- Compare and evaluate possible customer service solutions, and decide which to recommend to customers to best meet their needs and circumstances
- Strong commitment to resolving customer issues while maintaining a high level of professionalism and customer service
- Responsible for prompt and accurate response to customer's mortgage servicing questions and concerns
- Completes escrow analysis, account maintenance changes within servicing system, payoff requests, research accounts to provide resolution to customers, and handles credit bureau disputes
- Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets
- Effectively provide prompt, accurate, and professional responses to customer inquiries
- Ability to maintain composure with a friendly demeanor while discussing difficult and complex issues with discontent clients
- Promote the image and reputation of the company, while protecting the interests of our mortgagors, the firm, and investors
- Other duties as assigned
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call center specialist prn
2 weeks ago
Foundations for Living Fort Worth, United States PER_DIEMResponsibilities Call Center Specialist PRN · Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 hours a day, 7 days a we ...
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Contact Center Training Specialist
2 weeks ago
Solis Mammography/ Washington Radiology Fort Worth, United StatesJob Description · Job DescriptionAt Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the natio ...
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Contact Center Training Specialist
2 weeks ago
Solis Mammography Washington Radiology Fort Worth, United StatesAt Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's Training Specialist, Training ...
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Contact Center QA and Training Specialist
2 weeks ago
Solis Mammography/ Washington Radiology Fort Worth, United StatesJob Description · Job DescriptionAt Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the natio ...
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Contact Center Training Specialist
1 week ago
Solis Mammography/ Washington Radiology Fort Worth, United StatesAt Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation's leader in breast health servi ...
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Data Center Management Specialist
3 weeks ago
Cyxtera Fort Worth, United StatesEducation: Associate Degree in Information Technology or Two Years of Technical trade school training in IT or 5-7 years of IT experience. · Data Center Experience: Must possesses at least 1- 2 years of Data Center experience. · Job Description: · This position reports to the ...
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The Bank of America Corporation Fort Worth, United StatesAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders English, Spanish, Call Center, ...
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Call Center Specialist
1 week ago
Yoh, A Day & Zimmermann Company Dallas, United StatesCall Center Specialist · 12+ month contract · 100% Remote, but must live in DFW · 3 p.m. - 11:30 p.m. Friday - Tuesday · Reservationist to accept trip reservations from eligible passengers, collecting all · necessary data required to schedule trips accordingly. · Responsibilities ...
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Bilingual PT Access Call Center Specialist
4 weeks ago
JPS Health Network Fort Worth, United StatesWho We AreJPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency ...
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Distribution Center Specialist
2 weeks ago
Knewin Hurst, United StatesDistribution Center Specialist - On Site Pay CompetitiveLocation Hurst/TexasEmployment type Full-TimeJob Description Req#: DISTR003516 The Distribution Specialist is responsible for the overall support of MROs Distribution Center. This role will be responsible for multiple print ...
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Distribution Center Specialist
2 weeks ago
Knewin Hurst, United StatesDistribution Center Specialist - On Site · Pay · Competitive · Location · Hurst/Texas · Employment type · Full-Time · Job Description · Req#: DISTR003516 · The Distribution Specialist is responsible for the overall support of MRO's Distribution Center. This role will be res ...
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Intern (m/f/d)
1 week ago
Phoenix Ventures Worth, United StatesThe job portal StudentJob connects candidates with top employers. StudentJob is part of YoungCapital, the recruitment specialist for students, graduates, and young professionals. · The Freiburg Institute is looking for an intern (m/f/d) for consulting, coaching, and organizationa ...
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Contact Center Specialist
1 week ago
Baylor Scott & White Health Dallas, United States**JOB SUMMARY** · The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front-line help for product and/or service requests. This may include, but is not limited to, technical help, ...
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Financial Services Call Center Specialist
2 weeks ago
PrideStaff Irving, United StatesFinancial Services Call Center Specialist · Our client is a full service technology and loan servicing solution to the mortgage marketplace. If you've been seeking a client service opportunity where you can have a significant impact and will be noticed & appreciated by a high en ...
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Contact Center Specialist
1 week ago
Academic Partnerships Dallas, United StatesAcademic Partnerships assists primarily regional universities in increasing their access and impact by making their academic programs available to students online. Founded in 2007, AP's mission is to expand access to high-quality, affordable, and workforce-relevant education, esp ...
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Child Life Specialist
3 days ago
Cook Children's Health Care System Fort Worth, TX, United States Full timeLocation: · Dodson Medical Office Building · Department: · Child Life · Shift: · First Shift (United States of America) · Standard Weekly Hours: · 40 · Summary: · The Child Life Specialist will be responsible for providing essential life experiences, family support & education to ...
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Child Life Specialist
5 days ago
Cook Children's Health Care System Fort Worth, TX, United StatesLocation: · Medical Office Building-Fort Worth (750 8th Ave) · Department: · Child Life · Shift: · Varying Shifts (United States of America) · Standard Weekly Hours: · 40 · Summary: · The Fort Worth Urgent Care Clinic is seeking a Child Life Specialist who will be responsible for ...
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Specialist Data Center Management
4 weeks ago
Centersquare Dallas, United StatesTrouble ticket analysis (diagnose and resolve issues) - Provide hardware or software assistance and problem resolution; troubleshoot client problems, repairs, servers, web systems. Intermediate level working knowledge of Windows Operating Systems (OS) & various Unix OS required. ...
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Instrument Technician II
1 day ago
Cook Children's Healthcare Fort Worth, United States Full timeLocation: · Medical Center - Fort Worth · Department: · Sterile Processing · Shift: · Second Shift (United States of America) · Standard Weekly Hours: · 40 · Summary: · Instrument Technician II is responsible for performing and monitoring a variety of duties in relation to decont ...
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Facilities Support Specialist
1 week ago
ALLIANCE FOR CHILDREN INC Fort Worth, United StatesAlliance For Children is the children's advocacy center serving all of Tarrant County. Since 1992, over 65,000 children have benefitted from Alliance For Children's teamed investigations and coordinated approach. Alliance For Children is a nonprofit organization that operates chi ...
Bilingual Customer Relations Call Center Specialist - Fort Worth, United States - BurnsSearch, LLC
Description
Job Description
Job DescriptionThe Bilingual Customer Relations Call Center Specialist is responsible for fielding in-bound calls from customers in the servicing of their mortgage. The position is responsible for providing excellent customer service and knowledgeable responses to resolve customer concerns.Responsibilities Include:
Bilingual Customer Relations Call Center Specialist professionals in Fort Worth
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David Rico
Agile Coach