- Delivers a high quality patient experience through inbound and outbound call resolution within established
- Appropriately mitigates issues, assists patients with needs and /or questions in a timely manner using
- Interviews and updates the patient's demographics, insurance, by phone or in person in a respectful,
- Utilizes critical thinking skills to determine if escalation is required to resolve individual patient situations and
- Maintains, coordinates and provides high level scheduling support for the Network utilizing the template
- Coordinates all diagnostic and ancillary scheduling; schedules appointments, selecting appropriate referral,
- Performs, organizes, and streamlines operational tasks to reduce the potential for errors.
- Assists Out of Network patients with financial questions and escalates to the appropriate party.
- Provides information regarding services and provides additional assistance as needed.
- Identifies existing Medical Record Number (MRN) or creates new MRN, taking care to avoid duplicates and
- Maintains productivity levels, with minimal errors, as established by department and Network standards.
- Performs other related duties as assigned.
- High School Diploma, GED, or equivalent.
- 1 plus year of experience using Microsoft Professional Office Suite including, Word, Excel and Outlook.
- At least 30 wpm with 1 to 2 error rate.
- Must be able to past drug test and background check.
- Associates degree in a related field of study from an accredited college or university.
- 1 plus years of experience in call center processes and/or clerical experience.
- Patient registration or Customer Service and call center experience.
- Experience working in healthcare setting.
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Patient Access Call Center Specialist - Fort Worth, United States - Workforce Solutions for Tarrant Co.
Description
Job Summary:
The Patient Access Call Center Spec is responsible for inbound/outbound calls of appointment scheduling, pre registration, registration, and referrals management to ensure patient care is expedited and reimbursement is
maximized for multiple clinic sites and the Access Resource Center.
Duties and Essential Job Functions:
information required to facilitate timely scheduling, registration and billing.
presented on the call are handled effectively.
have been accurately obtained as required by the patient's payer.
Required Education and Experience:
Preferred Education and Experience:
