Call Center Specialist, - Irving, United States - Vizient

Description

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Apexus serves as HRSA's Prime Vendor for the 340B Drug Pricing Program. We provide access to discounted medications, education and compliance needs and manufacturer refund services to more than 12,200 covered entities serving vulnerable populations. More information about the Prime Vendor Program is available at

Summary:

In this role, you will be the primary point of contact responding to general telephone/email/live chat inquiries from all stakeholders regarding the 340B Drug Pricing Program products and services. You will display a commitment to providing exceptional customer service to both internal and external customers.

Responsibilities:

• Provide issue resolution around compliance and federal regulated policies on the 340B Drug Pricing Program.
• Provide accurate product and service information for customers by researching multiple databases and demonstrating attention to detail.
• Translate healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.
• Log and document all calls/emails/voicemail and live chat data in Salesforce
• Support out-going calls associated with a specific campaign or customer facing activity.
• Process "after-call" work including callbacks, and routing of calls for more complex inquiries.
• Communicate and coordinate with internal staff, business/government partners, healthcare entities and other stakeholders, and resolve issues in a timely manner.
• Accuracy and quality will be measured on an individual and team basis. Each 340B specialist is expected to meet and maintain the Apexus Quality Assurance (QA) threshold goal that will be established annually.

Qualifications:

• Relevant degree preferred.
• No prior work experience required.
• Inbound call center or customer service experience preferred.
• Pharmacy background preferred.
• Knowledge of healthcare products/service, including the 340B Program preferred.

Estimated Hiring Range:

This position is also incentive eligible.

Vizient has a comprehensive benefits plan Please view our benefits here:

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.