Information Technology - Fort Worth, United States - New Heights

Description

TO APPLY DIRECTLY WITH NEW HEIGHTS THROUGH FORMSITE, PLEASE VISIT:


JOB TITLE:

Information Technology (IT) Help Desk Specialist


REPORTS TO:

Chief Operating Officer


COMPANY:

Established in 2023, New Heights is an authorized public high school for people 18-50 that has been created to drive multigenerational transformation through lifelong learning and economic independence.

Founded by the original experts in adult education in Texas, New Heights provides a new experience for Texans who want to re-engage in their educational journey now that a high school diploma (not a GED), career education, and access to college are more accessible.

The mission of New Heights is to rapidly increase opportunities for marginalized communities by connecting individuals with relevant and impactful high school education, career and technical training, college pathways, and jobs in an environment designed specifically to meet the responsibilities, challenges, and whole person needs of adult learners ages New Heights is a collaborative and welcoming learning environment that respects a student's experiences, life circumstances, and goals, providing them an opportunity to develop their own pathway, co-create with peers and teachers, and become more prepared for a career or college.

***: The Information Technology (IT) Help Desk Specialist is a vital role for the launch of New Heights. The primary responsibility of the IT Help Desk Specialist is to design, implement, and administer New Heights technology systems by providing processes, procedures, and support to teachers, staff, and administration. In addition to IT Help Desk Specialist duties, this position will also be responsible for providing campus-level and administrative desk-side support. This position is responsible for support that includes desktop support, research and knowledge to implement remote support, staff device support, classroom device support, asset management, device imaging, and multifunction printers and copiers. The position involves initiative and flexibility in working with consultants and vendors and maintains a collaborative spirit when researching and implementing innovative technology, with a student-centered approach.


Essential functions include:

lead and supervise the implementation and use of all technology campus-wide, training and resource development for staff and students, and ongoing evaluation of services and inventory.

The position will collaborate with the Chief Operations Officer to ensure alignment with campus needs and remains aligned with the New Heights Board, Superintendent and District priorities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the main point of contact for all ITrelated requests, device deployment, device inventory tracking, and troubleshooting contributing to the overall vision and technological needs of New Heights.
• Foster a supportive relationship with campuslevel staff.
• Conduct technical research and development to enable continued innovation within the New Heights infrastructure.
• Serve as lead contact for students and staff to provide support for any technical issues with schoolissued technology services, software and hardware.
• Collaborate in the development of structures and processes to increase the level of adoption and excellence of New Heights technology.
• Develop a districtwide technological support structure by documenting policies and procedures.
• Maintain accurate inventory records of technologyrelated assets.
• Support District and Campus technology plans.
• Follow highquality work practices, systems, and methods that are effective, efficient, and consistent with New Heights standards, policies, and procedures.
• Establish partnerships with vendors for all IT related services and needs.
• Create the standard for communication for campus outages and/or issues.
• Source and implement new and existing cyber security constructs.
• Continually develop the knowledge and skills to implement autopiloting for Cloud joined devices.
• Collaborate with Chief Academic Officer/Campus Director and Chief Operations Officer to incorporate the needs of the campus when researching and implementing districtwide technology initiatives and create an effective evaluation process.
• Coordinate with the Chief Operations Office any marketingresponsive recruitment techniques and opportunities, oversight and use of social media outlets, and other student and community partnership strategies.

OTHER DUTIES AND RESPONSIBILITIES:

• Assist the New Heights team with outreach efforts and community integration events throughout the school year (periodically at nights and on weekends).
• Establish and maintain professional and cooperative working relationships with all stakeholders.
• Foster a spirit of collegiality with all teams throughout New Heights.
• Practice the effective and quick resolution of conflicts among team members.
• Promote positive and effective communication