Business Systems Service Desk Analyst - Santa Fe Springs, United States - Fashion Nova

Fashion Nova Santa Fe Springs, United States

1 week ago

Description

ABOUT US

Fashion Nova is an inclusive fashion-forward and trend-driven apparel and lifestyle brand that celebrates all dimensions of confidence. We use our platform to spread positivity with brands for women, men, curve, luxe, sport, swim, beauty, and kids. We are obsessed with creating the best experience available for our customers and employees.

Fashion Nova was built on the backbone of individuality and inclusiveness. Our brands are worn and celebrated worldwide by customers, celebrities, and influencers because of our uniquely creative and talented employees.

ROLE OVERVIEW

The Business Systems Service Desk Analyst is responsible for documenting all relevant information into the system of record, troubleshooting the issue within the parameters of best practice, reviewing and resolving assigned tickets, communicating and escalating issues using sound judgment and self-initiative and delivering the highest level of service to the users within the SLA time.

RESPONSIBILITIES

Provide front line technical support by responding to incidents and requests reported by users mainly by service desk Jira tickets, email, etcetera
Provide superior, high-touch service by engaging good interpersonal, communication and issue handling skills
Provide troubleshooting support for Warehouse management system and Warehouse control system and engage escalation support processes in a timely fashion using sound judgment and self-initiative
Support the team; be highly collaborative. Seek and share knowledge among colleagues throughout the End User Services team. Leverage other teammates for troubleshooting and procedural support
Strive to achieve resolution of all interactions on first report of the issue while proactively and conscientiously balancing competing demands in a fast-paced environment
Perform duties & responsibilities specific to department functions and activities including but not limited to: special projects, testing of bug fixes, reporting, etcetera

ROLE REQUIREMENTS

BA|BS degree is required, with a minimum of four years in a System Analyst role with focus on Information Technology and Supply Chain Management
Must demonstrate mature interpersonal and communication skills and behaviors
Must have excellent organizational and multitasking skills, including the ability to meet deadlines and follow written procedures
Familiarity with service management frameworks is a plus
Requires the ability to attain a general knowledge of all Warehouse operations
Requires the ability to exercise a reasonable amount of independent judgment.
Must support the team, share knowledge, ask questions and act continually on behalf of service improvement
Must possess Microsoft Office 2010 applications, SQL server is a plus
Experience working with a request ticketing system desired (JIRA A PLUS)
Full availability for any shift, five (5) days per week, including nights, weekends (FLEXIBLE TO WORK NIGHT SHIFT A PLUS)
English, additional language(s) an advantage.

BENEFITS

Formalized career paths
Flat management platform
Manager Training Academy
Creative Development Internship Program
Fashion Nova Cares Program
Flexible Paid Time Off (PTO)
Medical, Dental and Vision Coverage
401k match, with immediate vesting upon eligibility
Stocked kitchens with gratis snacks and drinks
Weekly catered lunches
Summer Fridays at Headquarters
Team bonding events and programs
Employee discounts

Fashion Nova, LLC, and subsidiaries thereof, is an Equal Opportunity Employer. We are steadfast in our commitment to equal employment opportunities and pledge that these objectives are reflected in all aspects of our daily operations. We will continue to recruit, hire, train, and advance in employment qualified individuals in all job titles without regard to race, color, national origin, gender, sexual orientation, gender identity, religion, age, status as a protected veteran, criminal history, or status as an individual with a disability; and shall not discriminate against any individual, any such characteristic, nor any other classification protected by local, state and|or federal law.

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