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    Assistant Director of Housekeeping - Boston, United States - The Langham

    The Langham
    The Langham Boston, United States

    3 weeks ago

    Default job background
    Description
    Job Summary

    • The Assistant Director of Housekeeping assumes all responsibility of Director of Housekeeping in the absence of Director of Housekeeping, and plays a pivotal role in maintaining the highest standards of cleanliness, presentation, and service in guest rooms and public areas. This leadership position requires a seasoned professional with extensive experience in housekeeping operations, exceptional managerial skills, and a commitment to delivering unparalleled guest experiences.

    Key Responsibilities:

    -
    Operational Leadership:


    • Assist in managing the daytoday housekeeping operations to ensure the utmost cleanliness and orderliness in guest rooms, public spaces, and backofhouse areas.
    • Supervise and coordinate activities of housekeeping staff, including room attendants, laundry personnel, and public area cleaners.
    • Develop and implement efficient work schedules, ensuring adequate staffing levels to meet operational demands.
    -
    Quality Control:


    • Conduct regular inspections of guest rooms, corridors, and public areas to guarantee adherence to the hotel's stringent cleanliness standards.
    • Address and resolve guest complaints related to housekeeping services promptly and effectively.
    • Implement and monitor quality assurance programs to continually enhance service delivery.
    -
    Staff Management and Development:


    • Recruit, train, and evaluate housekeeping team members to maintain a highly skilled and motivated workforce.
    • Foster a positive and collaborative work environment that promotes teamwork, employee engagement, and professional growth.
    • Conduct performance reviews, provide constructive feedback, and develop improvement plans for staff members.
    -
    Inventory and Supplies Management:


    • Oversee the procurement, storage, and distribution of housekeeping supplies, linens, and equipment.
    • Ensure inventory levels are maintained and control costs without compromising quality.
    • Implement effective inventory management practices to minimize waste and maximize efficiency.
    -
    Health and Safety Compliance:


    • Ensure compliance with all health and safety regulations, hotel policies, and industry standards.
    • Conduct regular training sessions on safety procedures, proper use of cleaning chemicals, and emergency response protocols.
    • Maintain meticulous records of safety audits, inspections, and incident reports.
    -
    Collaboration and Communication:


    • Liaise with other departments, such as Front Office, Engineering, and Food & Beverage, to coordinate housekeeping activities and support seamless hotel operations.
    • Participate in management meetings, contributing insights and recommendations to enhance overall hotel performance. Communicate effectively with guests, addressing their needs and ensuring satisfaction with housekeeping services.
    Requirement

    -
    Qualifications:


    • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
    • Minimum of 5 years of progressive experience in housekeeping management within a luxury hotel environment.
    • Strong leadership and interpersonal skills with the ability to inspire and manage a diverse team.
    • Excellent organizational, time management, and problemsolving abilities.
    • Proficiency in housekeeping management software and Microsoft Office Suite.
    • Comprehensive knowledge of housekeeping procedures, best practices, and industry trends.
    • Fluency in multiple languages is strongly preferred

    Work Environment:


    • The role requires flexibility to work varied am and PM hours, including weekends and holidays, to meet the operational needs of a 24/7 luxury hotel environment. The position involves a combination of administrative tasks and physical inspections, necessitating frequent movement throughout the hotel premises.
    Terms of employment
    Full time
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