Assistant Director of Housekeeping - Boston, United States - The Langham Boston
Description
Perks:
Public Transportation Subsidy, 401k Match, Tuition Reimbursement, Medical Benefits, Referral Incentive Program, and more.
Job Summary:
The Assistant Director of Housekeeping assumes all responsibility of Director of Housekeeping in the absence of Director of Housekeeping, and plays a pivotal role in maintaining the highest standards of cleanliness, presentation, and service in guest rooms and public areas.
This leadership position requires a seasoned professional with extensive experience in housekeeping operations, exceptional managerial skills, and a commitment to delivering unparalleled guest experiences.
Key Responsibilities:
-
Operational Leadership:
- Assist in managing the daytoday housekeeping operations to ensure the utmost cleanliness and orderliness in guest rooms, public spaces, and backofhouse areas.
- Supervise and coordinate activities of housekeeping staff, including room attendants, laundry personnel, and public area cleaners.
- Develop and implement efficient work schedules, ensuring adequate staffing levels to meet operational demands.
Quality Control:
- Conduct regular inspections of guest rooms, corridors, and public areas to guarantee adherence to the hotel's stringent cleanliness standards.
- Address and resolve guest complaints related to housekeeping services promptly and effectively.
- Implement and monitor quality assurance programs to continually enhance service delivery.
Staff Management and Development:
- Recruit, train, and evaluate housekeeping team members to maintain a highly skilled and motivated workforce.
- Foster a positive and collaborative work environment that promotes teamwork, employee engagement, and professional growth.
- Conduct performance reviews, provide constructive feedback, and develop improvement plans for staff members.
Inventory and Supplies Management:
- Oversee the procurement, storage, and distribution of housekeeping supplies, linens, and equipment.
- Ensure inventory levels are maintained and control costs without compromising quality.
- Implement effective inventory management practices to minimize waste and maximize efficiency.
Health and Safety Compliance:
- Ensure compliance with all health and safety regulations, hotel policies, and industry standards.
- Conduct regular training sessions on safety procedures, proper use of cleaning chemicals, and emergency response protocols.
- Maintain meticulous records of safety audits, inspections, and incident reports.
Collaboration and Communication:
- Liaise with other departments, such as Front Office, Engineering, and Food & Beverage, to coordinate housekeeping activities and support seamless hotel operations.
- Participate in management meetings, contributing insights and recommendations to enhance overall hotel performance.
- Communicate effectively with guests, addressing their needs and ensuring satisfaction with housekeeping services.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum of 5 years of progressive experience in housekeeping management within a luxury hotel environment.
- Strong leadership and interpersonal skills with the ability to inspire and manage a diverse team.
- Excellent organizational, time management, and problemsolving abilities.
- Proficiency in housekeeping management software and Microsoft Office Suite.
- Comprehensive knowledge of housekeeping procedures, best practices, and industry trends.
- Fluency in multiple languages is strongly preferred
Work Environment:
The role requires flexibility to work varied am and PM hours, including weekends and holidays, to meet the operational needs of a 24/7 luxury hotel environment.
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