- Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2022)
- Dental
- Vision
- FREE Company Paid Life Insurance
- FREE Employee Assistance Program Support for all employees
- 401K Retirement Plan
- Paid Holidays/Vacation/Paid Time Off
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Service Warranty Admin-Premier Collection
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Service Warranty Admin-Premier Collection
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Avondale Dallas, United StatesFor 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless ...
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Service Warranty Admin-Premier Collection
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Service Warranty Admin-Premier Collection
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Trabajos Dallas, United States**18/01/2022** · **Clasificada en** · **Aptitudes** · **1 vacante** · **Descripcin de la oferta** · Perfil con experiencia como customer service manager export gestionando un equipo de customer service mnimo 2-3 personas a su cargo. Perfil con capacidad para ampliar el departamen ...
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Service Manager
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Client Services Manager
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Russell Tobin Dallas, United StatesThe Client Services Manager will oversee a loan pipeline, coordinating with sellers and vendors from initial lock to funding. Effective communication is crucial for managing relationships both internally and externally. The role requires at least 3 years of experience in the resi ...
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Service Manager
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Holt Cat Dallas, United States: This position is responsible for ensuring the successful management of regional service operations for a machine service shop. Specific areas of responsibility include: 1) successful achievement of all business unit operational goals (revenue, profitability, expense control); 2 ...
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Service Manager
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Warranty Service Manager
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Manager Volunteer Services
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Service Manager
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Service Manager
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Service Manager
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Managed Services
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Client Service Manager
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Residential HVAC Service Manager
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Manager, Business Tax Services
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Student Services Records Manager
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Assistant Service Manager-Premier Service - Dallas, United States - Avondale Group Inc Defunct
Description
Overview:
For 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes AvondalePremier Collection a truly special place
We feel honored that we attract, nurture, respect and retain the most talented people in the industry We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.
EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY
Our Avondale Premier Collection Assistant Service Manager ensure an extraordinary client experience while creating client advocates. The ASM acts as liaison between the client and the service technician, and works with the call center in scheduling service for clients. The ASM also works with the technician team to ensure work is distributed equitably among service technicians.
Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg.
Responsibilities:Observes factory suggestions on maintenance items and advise clients of the value of maintaining their vehicles in accordance with manufacturer's specifications
Ascertains the needs of clients, collecting information necessary for service or repair diagnosis
Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs
Writes Repair Orders, detailing problems and pertinent information, and secure clients signature for authorization of repair or service
Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation
Sells and manages extended warranties and complete required documentation
Inspects quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks
Follows up progress of each repair order during the day and contact clients by phone or e-mail twice daily to notify them of any changes to the status or estimated time of completion of their repair, and document changes on repair order
Replies to voice and e-mail messages in a timely manner where either internal or external clients are concerned
Notifies clients when repairs are completed and vehicle is ready for delivery
Reviews and explains repairs and associated costs with client upon completion of service
Documents verbal, in person, and written approvals on repair orders and add-on sales
Maintains a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs
Maintains a record of status of special order parts
Maintains required Customer Satisfaction Index (CSI) rating in accordance with dealership standards
Maintains required hours per repair order (HPR) in accordance with dealership standards
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)
Operator's Driver's License (must be insurable)
PHYSICAL DEMANDS The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.