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    Service Warranty Admin-Premier Collection - Dallas, United States - Park Place Motorcars

    Park Place Motorcars
    Park Place Motorcars Dallas, United States

    2 weeks ago

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    Description
    Overview


    For 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world.

    We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond.

    The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Premier Collection a truly special placeWe feel honored that we attract, nurture, respect and retain the most talented people in the industry We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships.

    It would be our sincere pleasure to show you this, first-hand.

    EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY


    • Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2022)
    • Dental
    • Vision
    • FREE Company Paid Life Insurance
    • FREE Employee Assistance Program Support for all employees
    • 401K Retirement Plan
    • Paid Holidays/Vacation/Paid Time Off


    Our Avondale Premier Collection Warranty Admin's administer the submission of factory and after-market warranty claims and the resulting collection of all warranty revenues, and oversee and provide leadership to the Warranty Administrative staff.

    Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigse

    Responsibilities

    Knows and understands the manufacturer warranty policy and proceduresKnows and understands the repair order cycle, and the ability to communicate with the technicians and ASM's regarding hours, stories and documentation

    Up flag and back flag tech according to management

    Posts daily payment reports

    Cleans all four warranty schedules weeklyReviews every warranty repair order for completion, accuracy, and legibility, in accordance with the applicable policies and procedures manualsReturns improperly completed repair orders to their originators for completion or correction

    Determines and enter the applicable labor operation codes, failure codes, and other administrative data required


    Checks each repair order against the vehicle's service history to avoid making duplicate claimsMonitors the use of special warranty programs for diagnosis time, straight time repairs, etc.

    for abuse by the service staffReports any abuses or fraudulent manipulation of warranty claims to management immediatelyScans repair orders into system and distribute to appropriate party for final processingSubmits warranty claims to the factory or warranty company using the administrative tools available

    Reviews all returned and rejected warranty claims and prepares the repair orders for immediate re-submissionContacts the appropriate warranty claims representative regarding any claims requiring special authorizationMaintains a record of all claims submitted, returned, rejected, or paid and their current status

    Keep Axcessa up to date for management to review on-going warranty claim status

    Maintains a minimum warranty claims acceptance rate of 98%

    Qualifications

    EDUCATION and/or EXPERIENCE

    High School Diploma or GED required1-3 months related experience and/or training; or equivalent combination of educationand experience

    OTHER REQUIREMENTS Flexibility with schedule

    PHYSICAL DEMANDS The employee must occasionally lift and/or move up to 25 pounds.
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