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    Service Warranty Admin-Premier Collection - Dallas, United States - Avondale Group Inc Defunct

    Avondale Group Inc Defunct
    Avondale Group Inc Defunct Dallas, United States

    3 weeks ago

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    Description

    Overview:

    For 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes AvondalePremier Collection a truly special place

    We feel honored that we attract, nurture, respect and retain the most talented people in the industry We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.

    EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY

    • Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2022)
    • Dental
    • Vision
    • FREE Company Paid Life Insurance
    • FREE Employee Assistance Program Support for all employees
    • 401K Retirement Plan
    • Paid Holidays/Vacation/Paid Time Off

    Our AvondalePremier Collection Warranty Admin's administer the submission of factory and after-market warranty claims and the resulting collection of all warranty revenues, and oversee and provide leadership to the Warranty Administrative staff.

    Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigse

    Responsibilities:

    Knows and understands the manufacturer warranty policy and procedures
    Knows and understands the repair order cycle, and the ability to communicate with the technicians and ASMs regarding hours, stories and documentation

    Up flag and back flag tech according to management

    Posts daily payment reports

    Cleans all four warranty schedules weekly
    Reviews every warranty repair order for completion, accuracy, and legibility, in accordance with the applicable policies and procedures manuals
    Returns improperly completed repair orders to their originators for completion or correction

    Determines and enter the applicable labor operation codes, failure codes, and other administrative data required

    Checks each repair order against the vehicle's service history to avoid making duplicate claims
    Monitors the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service staff
    Reports any abuses or fraudulent manipulation of warranty claims to management immediately
    Scans repair orders into system and distribute to appropriate party for final processing
    Submits warranty claims to the factory or warranty company using the administrative tools available

    Reviews all returned and rejected warranty claims and prepares the repair orders for immediate re-submission
    Contacts the appropriate warranty claims representative regarding any claims requiring special authorization
    Maintains a record of all claims submitted, returned, rejected, or paid and their current status

    Keep Axcessa up to date for management to review on-going warranty claim status

    Maintains a minimum warranty claims acceptance rate of 98%

    Qualifications:

    EDUCATION and/or EXPERIENCE

    High School Diploma or GED required
    1-3 months related experience and/or training; or equivalent combination of education
    and experience

    OTHER REQUIREMENTS
    Flexibility with schedule

    PHYSICAL DEMANDS
    The employee must occasionally lift and/or move up to 25 pounds.



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