Customer Service Representative - Louisville, United States - Uhmchealth

Description

**Nurse Residency Program**

Create healthier tomorrows and start your career as a Nurse Resident at HCA Healthcare

There are many reasons HCA Healthcare is an employer of choice. We foster an environment of personal and professional growth, while supporting our nurses as they transition from student to professional nurse. Our nurse residency program gives you the confidence and skills you need to set you up for success.

****Customer Service Representative**** *location_on* Louisville, KY, United States *schedule* Full-time No Weekends *business_center* Other *find_in_page* Job ID: GCNS **Description**

SHIFT: No Weekends

SCHEDULE: Full-time

*Position allows a work from home day every Friday*

**Introduction**

Galen College of Nursing is a vibrant and growing, single-purpose nursing college focused on expanding access to quality nursing education. Our culture is at the forefront of everything we do. Galens fundamental goals are to be the best place for nursing education and the best place to work and one cannot be true without the other.

**Benefits**

At Galen College of Nursing, we want to ensure your needs are met. We offer a variety of comprehensive medical, dental, and vision plans along with some unique benefits including:

Tuition Reimbursement/Assistance Programs

Paid Personal Leave

401k (100% annual match 3%-9% of pay based on years of service)

Identity Theft Protection discounts

Auto, Home, and Life Insurance options

Adoption Assistance

Employee Stock Purchase Program (ESPP)

Mental Health Coverage

As you consider joining Galen, please carefully consider how you will model the culture we embrace and look to sustain. A culture where good ideas can come from anywhere and transparency is vital. Respect, accountability and integrity are non-negotiables, and commitment is created and sustained through the development of all employees. We care about each other and our students. We look for ways to exceed expectations and we are always looking for ways to improve and grow, while delivering the promise of extraordinary nursing education, matched only by a commitment to our students success.

If you feel our culture aligns with your strength of experience, attitude and authentic desire to work with great people to help changes lives, wed love to talk

**Position Overview**

Galen College of Nursing is looking for a Customer Service Representative to Support the student experience within the College as an initial point of contact for prospective and active students through in-bound phone calls, emails, and web chat. Responsibilities:

Answer multiple incoming calls from prospective and active students to share detailed information and schedule appointments for all campuses.

Ensure all student questions are answered and/or followed up with in a timely manner.

Utilize Web Chat functionality to communicate directly with students.

Develop a full understanding of the enrollment process within the college to provide accurate information to all inquiries.

Provide exceptional customer service and outcomes that relate to Galen College of Nursings culture and core values.

Other duties, as assigned, and logically associated with the goals and objectives of the College.

**Qualifications**

**Education**: Bachelors degree, preferred. Prior experience in customer service may be accepted in lieu of education.

**Experience**: Minimum of two years of experience in a customer experience based environment.

**Special Qualifications**: Computer proficient with Microsoft Office. Excellent verbal and written communication skills. Ability to work in a fast-paced environment. High attention to detail. Able to maintain a customer-friendly demeanor. Able to work flexible hours including evenings and some weekends.

**Physical/Mental Demands & Work Environment**: Must be able to sit at a desk for eight hours at a time. Ability to spend most of the day talking on the phone.

**Degree of Supervision:** Minimal.

*Galen College Values:*

*Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.*

*Character: I act with integrity and compassion in all I do.*

*Accountability: I own my role and accept responsibility for my actions.*

*Respect: I value every person as an individual with unique contributions worthy of consideration.*

*Excellence: I commit myself to the highest level of quality in everything I do.*

*At Galen College of Nursing, we offer a unique educational experience we call Pure Nursing. With a focus on nursing education, our knowledgeable and caring faculty and staff take personal interest in helping our students achieve their goals. Galen is regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award Associate, Baccalaureate, and Master's Degrees. Our baccalaureate degree in nursing program is accredited by the Commission on Collegiate Nursing Education (CCNE), and the associate and masters degree in nursing programs are accredited by the Accreditation Commission for Education in Nursing (ACEN). For complete information related to Galens accreditation status, please visit our .*

*We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*

**Notice**

Our Companys recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here .

***For questions about your job application or this site please contact HCAhrAnswers at option 1.***

Email In compliance with the emergency regulation issued by the Centers for Medicare & Medicaid Services (CMS) dated November 4, 2021, and company policy, **this role MAY require** you to have received the first dose of a two-dose COVID-19 vaccination series (or a one-dose COVID-19 vaccination) by February 28, 2022, or to have applied for a medical or religious exemption (including booster for California). **(For further clarification, please ask your recruiter.)** We are committed to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. Recruiting and retaining a diverse staff reflective of the patients and communities we serve.

Equal employment opportunities (EEO) are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, gender identity, protected veteran status, or any other legally protected category in accordance to applicable federal, state, or local laws. The policy applies to all terms and conditions of employment including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves or absence, compensation and training.