Jobs
>
Front Desk Agent
>
Phoenix

    Front Desk Agent - Phoenix, United States - Aimbridge Hospitality

    Aimbridge Hospitality
    Aimbridge Hospitality Phoenix, United States

    1 week ago

    Aimbridge Hospitality background
    Description

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.


    QUALIFICATIONS:

    • High School diploma or equivalent required; College course work in related field helpful.
    • Experience in a hotel or a related field preferred.
    • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
    • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
    • Must be able to convey information and ideas clearly.
    • Must be able to evaluate and select among alternative courses of action quickly and accurately.
    • Must work well in stressful high pressure situations.
    • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
    • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
    • Must be able to work with and understand financial information and data and basic arithmetic functions.
    • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
    • Ability to read comprehend and write simple instructions and/or short correspondence and memos
    • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
    • An operational knowledge of Microsoft Office suite
    • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
    • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
    • Ability to participate in the creation of an enjoyable work environment

    RESPONSIBILITIES:

    • Approach all encounters with guests and associates in a friendly service oriented manner.
    • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
    • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
    • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
    • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
    • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
    • Handle requests for information mail and messages in an efficient and courteous manner.
    • Answer guest inquires about hotel service facilities and hours of operation.
    • Answer inquiries from guests regarding restaurants transportation entertainment etc.
    • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
    • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
    • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
    • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
    • Have knowledge of and assist in emergency procedures as required.
    • Handle check-ins and check-outs in a friendly efficient and courteous manner.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
    • Use proper two-way radio etiquette at all times when communicating with other associates.
    • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
    • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
    • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds


    Surrounded by the desert landscape of Phoenix's North Mountain, this all-suite hotel offers luxurious amenities, enjoyable activities and delicious dining options for an unforgettable holiday.

    Pointe Hilton Tapatio Cliffs Resort features the Falls Water Village, the perfect place for family fun. The Village features 3 acres of swimming pools with waterfalls and a 150 feet waterslide. Relax in one of the private cabanas while sipping a refreshing drink from the Cascades Cafe.


    As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.


    After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

    • Now offering Daily Pay Ask your Recruiter for more details
    • Medical, Dental, and Vision Coverage
    • Short-Term and Long-Term Disability Income
    • Term Life and AD&D Insurance
    • Paid Time Off
    • Employee Assistance Program
    • 401k Retirement Plan

  • Home 2 Suites by Hilton Phoenix Airport South

    Front Desk Agent

    4 days ago

    Home 2 Suites by Hilton Phoenix Airport South Phoenix, United States Full time

    Summary · Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required. · Essential Job Duties · - Greets guests with genuine and wa ...

  • Marriott Vacations Worldwide

    Front Desk Agent

    1 week ago

    Marriott Vacations Worldwide Phoenix, United States

    **JOB SUMMARY** · Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? · If so, the Front Office at Marriott Vacations Worldw ...

  • Embassy Tempe

    Front Desk Agent

    1 week ago

    Embassy Tempe Tempe, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • DoubleTree by Hilton Hotel Phoenix Tempe

    Front Desk Agent

    3 days ago

    DoubleTree by Hilton Hotel Phoenix Tempe Tempe, United States

    **$500 Sign On Bonus, Worldwide Travel Discounts, free employee meals, etc.** · **Job Summary**: · Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to ...

  • Driftwood Hospitality Management

    Front Desk Agent

    4 days ago

    Driftwood Hospitality Management Tempe, United States

    Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach ...

  • Holiday Inn

    Front Desk Agent

    2 days ago

    Holiday Inn Mesa, United States

    **Responsibilities of a Front Desk Agent**: · - Anticipates and responds to guests in a friendly and positive manner. · - Responsible for providing the highest level of service. · - Process check-ins and check-outs, verify billing, create reservations, and process special request ...

  • linkpostdirectory

    Front Desk Agent

    5 days ago

    linkpostdirectory Phoenix, United States

    Front Desk Agent · ** **Front Desk Agent**** · Free · Published date: February 15, 2022 · + South Carolina, United States · The PeopleReady located at Myrtle Beach, South Carolina, 29577 is currently hiring a Front Desk Agent · Job Description · Looking for a Hotel Front D ...

  • Hotel Adeline

    Front Desk Agent

    2 days ago

    Hotel Adeline Scottsdale, United States

    Pay: $18.00 per hour · **Benefits**: · - Health insurance · - Paid time off · - Vision insurance · Schedule: · - 8 hour shift · **Experience**: · - Hotel Front Desk: 1 year (preferred) · Work Location: In person ...

  • Hilton Hotels & Resorts

    Front Desk Agent

    1 week ago

    Hilton Hotels & Resorts Phoenix, United States

    As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be res Front Desk, Agent, Suite, Pro ...

  • Hilton

    Front Desk Agent

    1 week ago

    Hilton Phoenix, United States

    Join the Front Desk Team at Embassy Suites by Hilton Phoenix Biltmore and work for the #1 World's Best Work Place We're seeking a highly motivated individual who is interested in growing their career, making memorable, unique and amazing connections with each and every guest. · W ...

  • Hotel Resource

    Front Desk Agent

    1 week ago

    Hotel Resource Phoenix, United States

    **Other** · **Front Desk Agent** · Front Desk Agent Benchmark Rise Uptown Hotel Phoenix AZ · **Front Desk Agent** · **Company:** · Benchmark Rise Uptown Hotel · **Location:** · US · **Category:** · Other · **Degrees Required:** · Not Specified · **Employment Type:** ...

  • Davidson Hospitality Group

    Front Desk Agent

    5 days ago

    Davidson Hospitality Group Phoenix, United States

    Davidson Hospitality Group [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide ...

  • Westmont Hospitality Group

    Front Desk Agent

    5 days ago

    Westmont Hospitality Group Phoenix, United States

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $ 16.00 per hour · When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel expe ...

  • Aimbridge Hospitality

    Front Desk Agent

    6 days ago

    Aimbridge Hospitality Phoenix, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...

  • Hilton

    Front Desk Agent

    1 week ago

    Hilton Phoenix, United States OTHER

    Join the Front Desk Team at Embassy Suites by Hilton Phoenix Biltmore and work for the #1 World's Best Work Place We're seeking a highly motivated individual who is interested in growing their career, making memorable, unique and amazing connections with each and every guest. · ...

  • Pyramid Global Hospitality

    Front Desk Agent

    4 days ago

    Pyramid Global Hospitality Phoenix, United States

    Property · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...

  • Hospitality Ventures

    Front Desk Agent

    5 days ago

    Hospitality Ventures Phoenix, United States

    ** Front Desk Agent** · ** Embassy Suites Phoenix Downtown North, Phoenix, AZ** · **Who this job will appeal to** · A team player with a great smile and who absolutely LOVES people · **Benefits** · Hotel Travel Discounts · Medical / Dental / Vision · Training and Developme ...

  • Aimbridge Hospitality

    Front Desk Agent

    1 week ago

    Aimbridge Hospitality Phoenix, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...

  • Aimbridge Hospitality

    front desk agent

    1 week ago

    Aimbridge Hospitality Phoenix, AZ, United States

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...

  • Pacific Hospitality Group

    Front Desk Agent

    1 week ago

    Pacific Hospitality Group Phoenix, United States

    Hyatt Place Phoenix/Downtown, a 238-room brand new hotel targeted to open in September 2021 has an opportunity for you · Are you an enthusiastic team player who enjoys interacting and providing exemplary service to customers? Do you have a pro-active nature and an "I can help you ...