Customer Service - Aurora, United States - Berendsen Fluid Power

Berendsen Fluid Power Aurora, United States

2 weeks ago

Description

Customer Service / Inside SalesCompany OverviewBerendsen Fluid Power is one of North America's largest distributors of hydraulic and pneumatic products and services.

We have one of the largest dedicated field sales forces in both the hydraulics and pneumatics industries with 42 locations across the US and Canada.

Berendsen associates enjoy excellent starting pay, comprehensive health benefits, work/life balance, performance incentives, advancement opportunities, and much more.
We are seeking a Customer Service / Inside Sales Representative for our Aurora, CO location.

Ideal candidate should have previous experience in a Customer Service or Inside Sales role with a background in or general understanding of supply chain and distribution.

Duties and Essential Job FunctionsRespond timely to all communication methods used by customers and outside sales to generate quotes, providing accurate price, delivery, and technical information upon requestEnter customer quotes, orders, and change-orders in a timely and efficient manner, and communicate with all departments and vendors as necessary to ensure customer satisfactionFollow up with customers on outstanding quotesProactively review open orders to ensure on-time delivery and address anticipated delays with vendors and customersProactively communicate all changes that may impact customers or internal teamsInteract effectively with customers to develop a personal awareness of their needsWork in a professional manner to resolve customers' problems and issues, using all available resourcesAdhere to pricing policies as established by sales management to include freight recovery, using sell matrices and contracts as applicableCommunicate regularly and timely with the ISM and any other personnel regarding performance, complaints, inquiries, competitive activities, problems, market conditions or other pertinent informationInform all customers and prospects of established terms and conditions of saleAssure all adjustments, product returns, credits and other pertinent dealings are performed accurately and timely with proper documentationSchedule and participate in customer sales calls with ISM, Field Sales Reps, and Field Sales Managers as necessaryMeet or exceed company forecasts and targetsAssist with shipping and receiving activities as may be necessary for locationMaintain digital files including customer purchase orders, RFQs, applications documents, etcOther duties as assigned by managementQualificationsHigh School Diploma or EquivalentPast experience in Customer Service or Inside SalesMust have strong interpersonal, verbal, and written communications skillsMust work well in a team environment and be supportive of all functions to achieve objectivesComputer literacy with good data entry skills and ability to learn new programs quicklyPrevious experience with supply chain and distribution is helpfulPast experience with fluid power and motion control is a plusWhy Berendsen?Berendsen is a company full of employees with decades of loyal service.

We believe there is no resource more valuable than our people. It is the talent, collective knowledge, training, and experience of our employees that will enable us to move ahead.

In return for your hard work, we provide the following:

Competitive WageTraining OpportunitiesCompany matching 401K (50% up to 8%)Comprehensive medical benefits with both PPO and High Deductible with HSA options.

Company matching HSA contributionVision and Dental InsuranceLife and Disability InsurancePaid Holidays, Floating Holidays, PTO (Vacation and Sick)

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