- Answer incoming telephone calls/faxes and take orders from physicians, referral sources, and customers
- Enter orders into computer system in timely manner
- Attend to walk in customers
- Process authorizations and support documentation
- Process support and sales incidents to maintain customer satisfaction levels
- Resolve customer complaints
- Upsell and cross-sell to meet customer needs
- 2+ years customer service experience
- Ability to multi-task
- Demonstrated problem solving ability
- Excellent verbal and written communication skills
- Bilingual English/Spanish preferred
- $17-34/hour, typical starting range $20-21/hour
- Medical, Dental, and Vision
- 401(k) with Company Match
- Sick and Vacation Days
- Flexible Spending Account
- Life & Disability Insurance
- Education Assistance
- Employee Referral Program
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Customer Service Representative
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Customer Service Representative - Aurora, United States - Shield California Health
Description
Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.
Shield HealthCare is looking for a Customer Service Representative in our Aurora, CO office to assist our customers with their telephone orders. The position has a set schedule, Monday through Friday, no nights or weekends.
This is an on-site position in Aurora, CO.
JOB RESPONSIBILITIES: